Data Entry Customer Service
Resume:
Rachel Mclean
The outstanding employee you didn't know your were missing.
Fayetteville, NC 28304
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Professional Summary
Diligent and detail-oriented retail professional with 10 years of experience in customer service, cash handling, and order fulfillment. Proficient in cash register operations, data entry, and order entry. Proven ability to multitask and prioritize tasks in fast-paced environments. Skilled in guest services, product knowledge, and problem-solving.
Authorized to work in the US for any employer
Work Experience
OPD Associate
Walmart-Hope Mills, NC
September 2023 to November 2024
• Fulfill online orders
• Distribute items to appropriate orders
• Time Management every order has a specific time it has to be done
• Use mobile applications to complete order request permission for substitutions and communicate in real time with online order customer
• Place orders after completion in labeled temperature appropriate storage prior to pickup
• Deliver items to customer cars in a timely manner
• Communicate with customers for satisfaction and resolve and issues or questions. Billing Support Representative
Elite credit repair and support-Fayetteville, NC
March 2019 to April 2023
• Client and Patient Support
• Advising patients of there billing status
• Payment arrangements and Procsessing
• Process Documents
• Collaborated with internal departments to resolve billing issues or disputes in a timely manner
• Maintained an updated filing system, categorizing documents according to established protocols
• Assisted in the digitization process by scanning and uploading physical documents into electronic databases
• Collaborated with other departments to gather necessary documentation for projects or legal matters
• Provided administrative support by answering phone calls, taking messages, and directing inquiries as needed
• Scheduled appointments and meetings for executives using online calendars and scheduling software
• Utilized computer systems such as Microsoft Office Suite or document management software for data entry purposes
Receptionist
Glam O Rama-Fayetteville, NC
December 2015 to April 2019
• Answer phone calls, take messages, and provide information to callers about there items
• Perform clerical duties, photocopying, faxing, filing, and data entry
• Assist with order entry and pickups
• Maintain office supplies and equipment inventory
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Provided administrative support by preparing documents, organizing files, and handling correspondence
Cashier
Lowes-Fayetteville-Fayetteville, NC
December 2013 to January 2015
• Customer service
• Cashier
• Order and process over the phone orders
• Credit card applications and payments
• Fulfill online orders within the appropriate time.
• Over seen self checkout
• Stocked all items when they needed to be stocked. Customer Service Representative and Cashier
Target-Fayetteville, NC
June 2010 to September 2013
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
High School Diploma
Gray's Creek High School - Hope Mills, NC
August 2006 to June 2009
Skills
• Cash register (10+ years)
• Data Entry/Organization (10+ years)
• Retail sales (10+ years)
• Guest services (10+ years)
• Personal shopper (4 years)
• Customer consultation (10+ years)
• Product knowledge (10+ years)
• Problem Solving (10+ years)
• Order entry (10+ years)
• Detail oriented (10+ years)
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