Application Support Analyst
Resume:
Thomas S. Dombrowski
Pompton Plains NJ
Sr. Application Support Analyst
SUMMARY:
Responsible for Application Support for both on and offshore working with end-uses and
developers to define new projects. Managed all facets of UAT testing for all Production Release Management, Audits and documentation of group policy. Lead all iteration meetings
between business users and development.
TECHNICAL:
UNIX, LINUX, SQL, Sybase, Tomcat, Microsoft Office, Microsoft Aqua Data Studio,SQL Server Mgmt Studio, WINSCP, Autosys, SVN, Jira, ServiceNow, Splunk, MS EXCEL VSlookUp, Pivot Table, Java/J2EE, Web Services, XML, HTML,Geneos, Control-M
CERTIFICATION:
Agile Essential Certified, Computer Associates/CA-IDMS, Chubb Institute Mainframe Tech
COBOL II Tel Tech/DB2, CICS Command Level Programming
PROFESSIONAL EXPERIERENCE
Fiserv Inc. November 2023 to November 2024
Senior Specialist Production Services Application Support
Support and maintain all Batches that run on UNIX based
platforms and Oracle/Sybase databases.
Monitor applications and systems on daily basis for optimal performance and issues.
Monitor daily jobs and processes and remediate issues with files, data, jobs etc.
Strong analytical and technical background with good problem-solving skills.
Good understanding of SDLC, Agile.
Experience of managing and maintaining apps running on UNIX based
platforms and Oracle / Sybase databases.
Strong Unix skills including scripting and server management.
BNYMELLON, West Paterson, NJ April 2022 to October 2023
●Senior Specialist Production Services Application Support
●Production Support, Release testing on all Deployment & Maintenance for applications as aligned by business
●Verify the availability infrastructure functionality.
●Analyze applications & databases hosted on the servers
●Responsible for all Wellness Checks, and serve as a primary for resolution on all issues
●Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
●Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.
●Use of tools which include JIRA, ServiceNow, Confluence, Sharepoint.
●Maintain service uptime and MTTM / MTTR targets as service level agreements.
●Provide technical support for the applications, understanding their data flow and end user interfaces.
Party City Holdings Inc, Woodcliff Lakes, NJ January 2021 to December 2022
Overnight Production Support Analyst
● Support and maintain all Batches that run on UNIX based
platforms and Oracle/Sybase databases.
● Strong Unix skills including scripting and server management.
● Strong analytical and technical background with good problem-solving skills.
● Good understanding of SDLC, Agile.
● Monitor applications and systems on daily basis for optimal performance and issues
● Detect and troubleshoot issues and suggest possible remedies.
Be proactive and anticipate/handle issues before processes break
SKILLS: UNIX, SQL, Oracle,Sybase, Microsoft Office, SQL Server Management Studio
Deutsche Bank (VLINK Consulting) NJ March 2020 to December 2020
Sr. Technical Application Support Analyst
● Responsible for all Derivatives Trading desk support
● Continual Service Management, Disaster Recovery Planning and Testing
● Implementation of roadmap, risk, control and regulatory functionality,
including development, testing and deployment.
● Application decommission task, including business data transfer
● Experience of managing and maintaining apps running on UNIX based
platforms and Oracle / Sybase databases.
● Strong Unix skills including scripting and server management.
● Managing, deploying and supporting releases
● Strong analytical and technical background with good problem-solving skills.
● Good understanding of SDLC, Agile.
● Monitor applications and systems on daily basis for optimal performance using Control-M
Verizon, (ApTask Comsulting Inc) Piscataway, NJ March 2019 to January 2020
Sr. Technical Application Support Analyst
● Responsible for all Mobile Application support
● Monitor applications and systems on daily basis for optimal performance and issues.
● Monitor daily jobs and processes and remediate issues with files, data, jobs etc.
● Detect and troubleshoot issues and suggest possible remedies.
● Be proactive and anticipate/handle issues before processes break.
● Provides after hours on-call production support on rotating basis.
● End to end ownership of the production environment.
● Perform Incident and problem management.
● Track trouble tickets, manage logs, escalations as well as security or audit related item in
conjunction with peers, when they affect the live environment
SKILLS: UNIX, SQL, Oracle, Sybase, Microsoft Office, SQL Server Management Studio
NBCUniversal NY August 2018 to December 2018
Sr. Security System Support Analyst
● Responsible for all Genetec Security Desk user interface features and commands
● Report generation, alarm management, and visitor management
● Responsible for all Lenel Managing Access levels Credential, and Tracking Badge ID
● Alarm Monitoring Door positions, Card Readers and Lock Control activity
● Managed the full Lifecycle for all Production Release Management/Change Control by
ensuring that business deliverable was completely satisfied and on time.
● Troubleshooting technical questions on all issues concerning Security support
● Supporting Application Programming Interfacing (API) for monitoring delivery failure,
usage spikes,and performance degradation
● Supported Web applications in response to any technical questions in the support
of any Database,storage or server issues.
● Responsible for all Window platform installation, support daily issues and patching
all Microsoft monthly certified upgrades
SKILLS: LENEL, Genetec, SQL, Sybase, Microsoft Office, SQL Server Management Studio
Tiffany & Company Parsippany, NJ February 2018 to May 2018
Sr. Technical Application Support Analyst
● Production Support experience in J2EE development environment
● Responsible for L2/L3 Application support
● Managed the full Lifecycle for all Production Release Management/Change Control by
ensuring that business deliverable was completely satisfied and on time.
● Troubleshooting all the components of the EOM Support services
● Supporting Application Programming Interfacing (API) for monitoring delivery failure, usage
Spikes and performance degradation
● Supported Web applications in response to any technical questions in the support
Any Database or server issues by querying the database to investigate and resolve issues.
● Coordinate and participate in regional Disaster Recovery planning and testing
SKILLS: UNIX, SQL, Oracle, Sybase, Microsoft Office, SQL Server Management Studio
Collabera Inc (Consultant) Bank of America NY June 2017 to September 2017
Sr. Application Support Analyst
● Responsible for L2 Application support for both on and offshore issues
● Release Management/Change Control by ensuring that business deliverables
were completed
● Troubleshooting and answering technical questions on the use of all components
● Onboarding Services
● Provide an initial point of contact for US/Europe based teams wanting to leverage
Our service, Supporting onboarding and pre-go live activities.
SKILLS: Linux, UNIX, Oracle, SQL, Sybase, Microsoft Office, SQL Server Mgmt Studio
United Health Group/Optum Basking Ridge, NJ June 2015 to March 2017
Application Support Manager- SAM Application
● Production Support experience in J2EE development environment on support
involving Billing and payment issue.
● Managed the full Lifecycle for all Production Release Management/Change Control
by ensuring that business deliverables were completely on time.
● Managed many Sam Application releases into multiple environments with traceability
and visibility removing extensive manual work.
● Supported Web applications in response to any technical issues in the support
of any Database, storage or server issues by querying the database to resolve any issues.
● Responsible for all Window platform patching on all Microsoft monthly certified upgrades.
● Implemented Lean improvements throughout Release Management.
● Lead in all UAT testing environment and software testing for all Release
Management Projects
● Supervised a team in multiple locations to successfully deploy releases into
Production across all business areas.
● Owned release process throughout SDLC.
● Conducted performance testing of Apache and Tomcat management services.
● Production Job Monitoring and Recovery
● Facilitate Root Cause Analysis on all in-scope
SKILLS: UNIX, SQL, Sybase, Microsoft Office, SQL Server Mgmt Studio, Service Now
State Street/International Fund Services NY October 2006 to January 2015
Senior Application Support Analyst
● Responsible for L1 and L2 Application support for both on and offshore issues
● Work with end-users and developers to define new projects to extend and
enhance company proprietary financial applications
● Managed the full Lifecycle for all Production Release Management into
multiple environments
● Basic knowledge of Unix scripting commands to navigate through servers to
identifying Production and UAT exception issues
● Management of UAT testing environment and software testing
● Production Job Monitoring and Disaster Recovery
● Conducted performance testing of Apache and Tomcat management services.
● Audit compliance and documentation of group policy and procedures
● On-boarding of new clients
● Lead iteration meetings, in which I was the liaison between business and development to
prioritization all business requests
● Support Web applications in response to any technical questions in-reference
to any Database, storage or server issues by investigating by running queries
to identify and resolve issues
● Responsible for all Microsoft monthly certified patching and supporting daily issues
● Complete Root Cause Analysis on major issues
● Provide off hours support as needed for maintenance Ability to provide on call support
SKILLS:UNIX, SQL, Sybase, MS Office, Microsoft Studio, SQL,WINSCP, Autosys, SVN
ALLIANCEBERNSTEIN, L.P. Secaucus, NJ March 1999 to June 2006
Software Developer/Project manager for Mutual Funds Technology
● Conduct all phases of SDLC (Systems Development Life Cycle)
● Processing enhancement for Cash Management Systems in COBOL II and LECOBOL
● Managed projects involving to Y2K compliance operating environment OS/390
● Responsible for Design, Development and maintenance of the following systems:
12B1 – Commission Job streams of various processes
SKILLS: COBOL, COBOL II, OS/390
TROLL COMMUNICATIONS Mahwah, NJ July 1998 to March 1999
Programmer Analyst
● Designed, Developed and maintained the following systems: School
International Book Clubs
SKILLS: COBOL II. CA-IDMS.TSO Abend-Aid. FileAid SQL
PAINE WEBBER INCORPORATED Weehawden, NJ March 1989 to June 1998
Programmer Analyst
● Design development and implemented of the Reorganization System
● Extensive use of the following software: COBOL II, CICS, DB2, Vsam
SKILLS: COBOL, COBOL II, OS/390
EDUCATION:
Saint John University; B.S. Business Administration
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