Customer Service Assisted Living
Resume:
Lourdes Ocasio
Stager, Cashier, Customer Service, Medical Receptionist, Caregiver, HHA, CPR and First Aid
Certified,
Ocala, FL 34472
*******@*************.***
Authorized to work in the US for any employer
Work Experience
Sales, Stager, Cashier, Customer Service
LLC Ventures / Discount Daze-Ocala, FL
2022 to Present
In Store Sales, Customer Service, answering phones, Cashier, Staging Model Homes and Assisted Living
Facilities model apartments and common areas, Quote and get furniture ready Assisted Living rooms for
future residents, collect monies and set up delivery.
Sales/Cashier/Customer Service/ stager
The Carriage Trade-Silver Springs, FL
May 2024 to January 2025
Greeting customers, building rapport, and providing a memorable shopping experience.
Helping customers design their living spaces, including understanding basic design functions like lighting,
fabric, color coordination, space.
Closing sales.
Processing paperwork, copying, filing, answering phone lines, check emails, Cashier using POS system
and Liberty program, scheduling home deliveries, pickups and Drop offs, arranging displays and assisting
other employees.
Translating for Spanish speaking customers.
Caregiver
Bridgewater Park Assisted Living-Ocala, FL
2020 to 2024
Taking care of residents, assisting with hygiene/Personal Care, meals, Mobility, Bathing and Dressing,
Activities.
Certified on CPR and First Aid.
Caregiver/Qmap
Bonaventure Senior Living-Castle Rock, CO
October 2018 to January 2020
Working at Memory Care Department; taking care of seniors and adults with disabilities, dementia, or
injuries, helping with meals, serving diets, feeding, medications (Med Aid Certified), moving around,
hygiene; baths, dressing, changing, transferring from beds and wheelchairs, bed baths, activities,
everything they need assistant with.
Food handling Certification and CPR and First Aid Certification.
Estate Sales Stager and Pricing
All Home Houston-Spring, TX
2016 to 2018
Staging and decorating, cashier, customer service, greeting customers and providing information during
sale, pricing, packing and unpacking before and after sales.
Sales, Cashier, Decorator
Legendary Furniture Consignment & Resale-Spring, TX
2015 to 2016
Opening and closing store, sales, cashier, answering and returning phone calls, answering customers and
future customers emails, greeting customers, mark down prices, prepare Contracts for Consigners, start
and close files, Customer Service, decorating and re-organizing store, light cleaning, posting tickets and
payments in computer, verifying appointments for pick ups, making deposits, scanning, faxing, copying,
filing.
Registration Counselor
Health First Medical Group-Melbourne, FL
2012 to 2014
Arriving patients, verifying insurance on AVAILITY, HEALTH FIRST PORTAL, EMR and others, entering
patient information in system, collecting co-pays and balance due, scanning, posting payments,
redirecting patients to the right provider, verifying appointments, making daily deposits.
Leasing Consultant
Atlantic & Pacific Management-Tampa, FL
2008 to 2010
Showing and renting apartments, working with Rent Roll, preparation of lease documents, verification
of employment, rental history and background check, inspection apartments move in ready, schedules
and follow up on all maintenance request, general office duties.
Leasing Consultant
Horizon Realty-Tampa, FL
2004 to 2008
Showing and renting apartments, coordinate with vendors, working with Rent Roll, verification of
employment, rental history and background check, inspection apartments move in ready, schedules and
follow up on all maintenance request, general office duties; around 42 properties.
Office Administrator, Assistant Manager, Leasing Consultant
Education
Associate in Business Administration
Inter American University
Associate in Real Estate Associate
Bob Hogue School of Real Estate
Associate in Secretary
Benedict School of Language and Commerce
Skills
• Senior Care
• Property Management
• Commercial Cleaning
• Office Management
• RETAIL SALES (10+ years)
• Home Care
• RECEPTIONIST (10+ years)
• Care Giver
• Personal Assistant Experience
• GENERAL OFFICE (10+ years)
• Multi-line Phone Systems
• Cleaning Experience
• Senior care
• CUSTOMER SERVICE (10+ years)
• Alzheimer's Care
• Developmental Disabilities Experience
• Laundry
• Communication skills
• Supervising Experience
• Medical Office Experience
• Property Leasing
• Restaurant Management
• Memory Care
• EMR Systems
• Patient Care
• Food Handling
• Fair Housing Regulations
• Yardi
• GENERAL OFFICE DUTIES (10+ years)
• Vital Signs
• Dementia Care
• Assisted living
• Event Planning
• Medical Records
• Legal Research
• Meal Preparation
• Nursing
• Hospice Care
• Insurance Verification
• Home Health
Languages
• English and Spanish - Fluent
Certifications and Licenses
Med Aid/Qmap
Certified Medication Aide
First Aid and CPR
CPR Certification
Food Handler
Epipen Administration
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
SKILLS
Knowledge of Microsoft Word, Excel, Legal, Sales and Medical experience, Customer service, Phone
lines, Cashier, Scanning systems, Yardi, Blue Moon, Rent Café, General office duties, Caregiver,
Restaurant management, Bilingual (English, Spanish).
Contact this candidate