Functional Consultant Customer Service

Chaithanya Madiraju Email: ********************@*****.***

LinkedIn Profile Mobile: +1-689-***-****

PROFESSIONAL EXPERIENCE

Microsoft certified finance functional consultant having 8 years of experience in Microsoft Dynamics 365, Axapta 2012 R2&R3 ERP within the areas of Finance and SCM, which has implementation, support, development, enhancements, configuration & customizations.

SKILLS AND COMPETENCIES

Focused on organizing work, prioritizing tasks, and completing deliverables within the timeline.

Effective verbal and written communication skills with good interpersonal skills.

Effectively lead the team and also made the significant individual contributions for several projects.

Have excellent analytical and problem-solving skills with ability to work in a team environment.

Proficient in Zoho, Remedy, Jira, Renga, Jarvis, D365CRM and Azure DevOps.

Have though understanding on the Core modules of D365CRM such as Sales, Customer service, Marketing, Case management, Data Migration and Integration with ERP systems.

Skilled in AX 2009, AX 2012 and D365 F&O with expertise in Finance and Supply Chain modules.

Obtained certifications of MB300, MB310, and MB330.

EMPLOYMENT

Organization

Designation

Tenure

Tymon Global Inc.

Software Engineer

Jan 2025 to Till Date

Hitachi Solutions

Functional Lead

June 2024 to December 2024

KPMG

Consultant

February 2023 to June 2024

Accenture

Application development Senior Analyst

October 2021 to February 2023

InTwo (Formerly known as Levtech Consulting)

Functional Consultant

August 2018 to October 2021

California Burrito

Accounts Executive

August 2017 to May 2018

MODULES EXPERTISE

General Ledger

Accounts Payable

Accounts Receivable

Cash and Bank Management

Credit and Collections

Expense Management

Budgeting

Tax

Inventory Management

Procurement and Sourcing

Sales and Marketing

Product Information Management

Project Management and Accounting

Retail

Production

EDUCATION

Bachelor of Commerce from Sri Venkateswara University – 2017

Master of Business Administration from Sri Venkateswara University - 2022

IMPLEMENTATION EXPERIENCE

Participated in implementation projects belonging to Middle East, Europe, and North America with the D365F&O version.

Clients: Bayara, AGEP and Xebia

Work responsibilities and tasks performed:

Drafted minutes of meeting

Conducted CRP sessions

Participated in gathering requirement of the business and created Functional requirement document (i.e., FRD)

Prepared the GAP-FIT document

Created functional design documents (i.e., FDD)

Presenting the Functional design document (i.e., FDD) to business stakeholders and obtaining their confirmation.

Monitoring the customizations with Developers

Conducting the testing for customizations within Dynamics 365 Finance and Operations (D365F&O).

Demonstrating the developed customizations to Business users and obtained their signoff.

Preparation of UAT test scripts

Conducted UAT session and obtained confirmation

Configuration of finance modules setups to align with the client’s business requirements of client in the ERP system.

Validated provided master data and uploaded it to the system using data management.

Managed the upload of Opening balances and obtained the client confirmation

Client management and coordinating the project in the role of Functional consultant.

Conducted user Training, prepared test scripts, and monitored the development tracker for status updates.

Prepared user manuals

Go-Live and Post Go-Live Support

Conducting weekly meetings with client stakeholders to understand complex business processes and align the system’s functionalities to streamline end-user tasks.

Holding daily meetings with the internal team to review progress on assigned tasks and ensure efficient delivery.

SUPPORT EXPERIENCE

Managed multiple support projects belonging to Middle East, Europe, North America, and Asia, focusing on D365CRM, AX2012R3 and D365F&O versions.

Clients: William Demant Hearing Aid, Kaizen, Emaratech, Aster Pharmacy, Sika Group, Dubai Developments and Landmark Group

Work responsibilities and tasks performed:

Accountable for resolving incidents in alignment with SLA or support contracts.

Prepare, review, and approve change requests or functional design documents.

Monitoring the development progress with technical team

Conducted smoke testing after any PROD deployments.

Worked closely with client managers, key users, and other teams to address issues and ensure seamless operations.

Manage the development process for assigned change requests and conducting the testing once development is completed.

Involved in various testing such as System Integration Testing, Exploratory Testing, Performance Testing, User Acceptance Testing, and Regression Testing within Dynamics 365 Finance and Operations (D365F&O).

Obtain client sign-off for customizations post-deployment after a successful demo.

If the issue requires support from Microsoft, raise a Service Request (SR) and collaborate with the Microsoft support team until resolution.

For issues requiring assistance from the Technical or Admin/Infra teams, coordinate internally and resolve them promptly.

Held daily or weekly status meetings to monitor the progress of developments with the responsible team members.

Managed CRM incidents, conducted testing and customizations, coordinated with stakeholders, and ensured smooth integrations and enhancements while adhering to SLAs and support contracts.

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