Customer Service High School

TANAYA MARTIN

**** *** ****** *****, ** ***** C: (9 E: ***********@*****.***

Certifications

●New York Driver’s License

●New York State Security License

●Security 8 Hrs Preassigned Training and 16 Hrs On The Job Training Certificate

●American Red Cross Basic life’s support certification

●American Red Cross Adult and pediatric first aide/CPR/AED

Skills

●Proficient in Microsoft Suite: Word, PowerPoint, Access, Excel

●Attention to detail

● Certified in C++ and Java

●Customer Service skills

●Communication skills

●Surveillance skills like CCTV

●Manage to multitask

●Leading and team work

Education

High School for Health Professions and Human services, New York, NY - High School Diploma Sep.2014- Jun.2018

Work Experience

passenger service agent. Frontier Airlines April 2024 - June2024

Have great customer service skills while checking in customers and

giving boarding passes. Help customers find their luggage.

4 World Trade Center. Aug.2023-April 2024

Allied Universal Security professional

●Monitor security surveillance like CCTV

●Have great customer service while checking in employees and clients

●Lookout for Illegal and Hazardous activities and substances

●Insure safety for employees, clients and perimeter

John F. Kennedy International Airport Oct. 2022- Apr.2023

Allied Universal Security Professional.

●Ensure safety of perimeter and airport community

●Gave customers service to passengers

●Make sure passengers and employees are safe following rules and regulations

●Escort personnel

●Lookout for Illegal and Hazardous substances

Tanaya Martin Daycare LLC, Bronx, NY 2014 – 2020

Childcare Provider

•Greet parents and children with great customer service

•Organized and lead activities and taught basic educational skills

•Observed children ‘s performances and behaviors

•Established and enforced rules

•Served meal and snacks in accordance with nutritional guidelines.

Morris Grocery Store, Bronx, NY 06/2019- 08/2020

Assistant Manager

•Supervise and trained staff.

•Reviewed staff performance

•Collaborated with team leads on setting and achieving team-specific goals.

•Purchased inventory and Displayed merchandise

•Organized sales and product demonstrations.

•Wrote sales and customer reports

•Interacted with customers and resolve complaints or grievances.

•Cashier

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