Customer Service Call Center
Resume:
Timothy H. Sheehan
South Salt Lake, Utah 84115
Email: *********@*****.***
I am an experienced and professional customer service representative with 39 years’ experience in being a top performing team member, generating new business, developing ecstatic customers and management. I have proven success in employee productivity, performance success, increasing revenue, and driving successful growth in highly competitive markets.
CUSTOMER SERVICE REPERESENTATIVE · COLLECTION RESOLUTION SPECIALIST · CORE COMPETENCIES
Have over 40 years of being a customer service experience specialist. Excellent leadership abilities & experience resolution specialist Excellent prioritization skills, Exceptional communication skills. Builds relationships quickly & effectively & is always a team player Optimistic, original, spontaneous and versatile. Has basic general knowledge of computer skills.
SUMMARY OF QUALIFICATIONS
1 Expertise with analysis of individual customer needs and resolution of those needs in a professional, timely, & beneficial manner. 2 Top performance through action, diplomacy, & exceptional customer service. Successfully mentored team members & employees in company processes, protocols & successful performance.
4 Extremely creative problem solving skills that align with recommended solutions of the organization.
5 Proven ability to effectively identify customer needs, and to design interventions that support business goals.
6 Results oriented, versatile professional with a solid work ethic & goals for growth & profitability.
7 Proven track record of delivering unparalleled customer service. 8 A self-starter with a strong ability to manage operations independently or in a group.
List of Part-Time positions not listed below
● Occasionally I have taken on “Part-Time” positions such as Walgreens, Lowes, House Cleaning, Dog/House Sitting.
● Runner (mostly for elderly adults, who cannot get out on their own, Pre Covid-19 Pandemic.
PROFESSIONAL EXPERIENCE
Mariden Search Employment Agency
Philadelphia, PA 2021-Present
● On a temporary 3 month project with Harland Clarke, will calling businesses in Canada to advise them of a campaign that American Express has recently launched to bring in more business to the merchants in Canada. (Called Shop Small)
SPS Customer Service Rep
West Valley City, Utah 2021-2021
● Handling inbounds calls & some outbound calls to mortgagors who are close to are currently delinquent on their mortgage payments, & going through different options for them to avoid foreclosure proceedings. Apple One Employment Agency
Sandy Utah 2020-2020
● Worked at a Company (SPS) that assisted customer with their mortgages especially during The Covid-19 Pandemic.
Spherion Employment Agency
Taylorsville, Utah 2020-2020
. Working on a short term project with Wells Fargo. Assisting customers who were calling in about their bank account.
Teleperformance Customer Services Rep
Sandy, Utah 2019-2020
. Working with customers who called in regarding needing assistance with their orders that they placed online with American Eagle Outfitters. Sometime customers would either need to alter, change, or most cases place an order. There are also occasions when the customer needs assistance with their loyalty program. Discover Financial Services Senior Account Manager West Valley City, Utah 2017-2019
● Handling incoming calls from existing & new online bank customers regarding their accounts & explaining our products
● Using tools to verify & assist with approving customers’ applications, Quoting current bank rates, handling incoming calls regarding web support for registering and log-in assistance C3 Contact Contact Channels Quality Assurance Auditor Salt Lake City, Utah 2010-2017
● Humana is the main client that is serviced by my customer contact calls.
● Inbound calls from customers that need assistance with their Humana account.
● For several lines of business (Right Source, Cox Communication, Humana) am responsible for listening to
● Coaching & scoring calls to make sure the agents are within the CMS guidelines.
EDUCATION
● GED Tennessee Department of Education
● 1986-1987
● Nashville, Tennessee
● Pre Req College Courses Moraine Valley Community College
● 1992-1994
● Palos Hills, Illinois
Timothy H. Sheehan
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