Customer Service Warehouse Operations
Resume:
ROBERT
CARPENTER
*******@*****.***
Dynamic and results-oriented professional with extensive experience at UPS Customer Center, excelling in package handling and fostering teamwork. Streamlined warehouse operations and enhanced delivery efficiency, significantly improving customer satisfaction. Expert in utilizing material handling equipment and implementing innovative shipping coordination strategies. Proven track record in leadership, driving productivity, and maintaining high standards of workplace cleanliness and safety. Meticulous Packing Operator committed to safety, quality and excellent customer service. Detail-oriented and hardworking individual offering 39 years of experience coordinating shipment arrangements, labeling packages and checking merchandise for damage. Proficient in operating pallet jacks and dollies to load and unload supplies weighing up to 150 pounds.
PROFESSIONAL SUMMARY
UPS Customer Center - Packing, Shipping, and Receiving Assembler 2404 Fruge St • 02/1985 - Current
WORK HISTORY
Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
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Expedited order processing time through effective organization and prioritization of tasks.
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Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
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Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
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Completed on-time deliveries by choosing best and most efficient routes.
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Delivered packages to customer doorsteps and business offices for over 25 years.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Loaded truck and properly secured items to prevent damage for deliveries.
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Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
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Maintained strong relationships with clients through proactive communication and personalized service.
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Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
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Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
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Improved delivery efficiency by optimizing routing and scheduling processes.
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• Followed company policies and procedures during shift. Safely loaded items into delivery vehicle to minimize damage while in transit.
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Package handling
Product Assembly
Workplace Cleanliness
Maintaining equipment
Load Planning
Labeling Accuracy
Shipping coordination
Teamwork and Cooperation
Material Handling Equipment
Packing Equipment Operation
Shipping and receiving
Warehousing Operations
Inspection and Quality Control
SKILLS
Sowela Technical Community
College
05/1989
Associate of Science: Instructional
Technology
EDUCATION
Oakdale High School
05/1981
High School Diploma
• 3.5 GPA
• 3.5 GPA
UPS Customer Center - Warehouse, Office, and Delivery Coordinator 2404 Fruge St • 02/1985 - Current
Implemented periodic performance evaluations for staff members, providing constructive feedback and implementing professional development plans.
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Streamlined warehouse processes by implementing efficient inventory management systems.
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Reduced order processing time by organizing pick-up and delivery schedules strategically.
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Developed comprehensive training materials for new hires, improving onboarding efficiency and employee retention rates.
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Collaborated with team members to optimize workflow, resulting in increased productivity across various departments.
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Enhanced delivery coordination through effective route planning and communication with drivers.
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Oversaw maintenance schedules of vehicles, machinery, and equipment used within the warehouse ensuring optimal functionality at all times.
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• Used pallet jacks to relocate products.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
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Oversaw warehouse staff and maintained efficiency in fast-paced environment.
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• Maintained a Class D Chauffeurs license for over 30 years. Implemented periodic performance evaluations for staff members, providing constructive feedback and implementing professional development plans.
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Streamlined warehouse processes by implementing efficient inventory management systems.
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Contributed to company growth by identifying areas of opportunity within warehouse operations and proposing innovative solutions.
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Facilitated cross-functional collaboration between departments to streamline operations and ensure consistent standards were upheld throughout the organization.
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Maintained a safe working environment, conducting regular safety inspections and addressing potential hazards in the warehouse.
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Tracked production and quality control systems to proactively identify deficiencies.
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• Collaborated with manufacturing and supply chain management. Conducted research to address shipping errors and packaging mistakes.
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Oversaw warehouse staff and maintained efficiency in fast-paced environment.
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Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
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Increased overall operational efficiency by regularly reviewing performance metrics and implementing continuous improvement strategies.
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