United States Human Resources
Resume:
Charles Hood
DIRECTOR
Houston, Texas, United States
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WORK EXPERIENCE
DIRECTOR
OPERATIONS LATIN SPECIALTIES
United States
* Defining, Implementing, and Revising Operational Policies: o Developing and refining operational guidelines to enhance efficiency and effectiveness.
* Executing New Growth Directives:
o Identifying opportunities for expansion and implementing strategies to achieve business goals.
* Human Resources Collaboration:
o Working closely with the HR department to:
● Create job descriptions.
● Recruit and hire competent personnel.
● Oversee employee training programs.
* Staff Evaluation Parameters:
o Collaborating with HR to develop and implement staff evaluation criteria.
* Financial Planning and Compliance:
o Communicating with departmental heads to:
● Develop financial plans.
● Ensure company-wide compliance.
* Profit Maximization:
o Monitoring company revenue margins and conducting budget reviews to maximize profits.
* Client Support Services:
o Overseeing client support services to maintain customer satisfaction.
* Procurement and Resource Allocation:
o Managing procurement processes and resource allocation 2017-2019
ASSISTANT PLANT MANAGER
Perfect Fit Industries, Inc.
Houston, Texas, United States
* Led a team of 25+ employees during the second shift.
* Successfully balanced processing and cooking operations, ensuring efficient production, and meeting daily targets.
* Maintained meticulous records, including daily HACCP paperwork and QA/QC forms. Monitored critical control points (CCP), temperatures, sanitation practices, weights, and measures, and implemented corrective actions as needed.
* Facilitated smooth transitions for new employees and existing team members during menu changes. * Adhered to SSOPs (Sanitation Standard Operating Procedures) defined by QA management, overseeing cleaning protocols for the RTE (Ready-to-Eat) pack room, slicers, mixers, and tumblers. * Acted as the primary liaison with USDA, FDA, and state inspectors during 2nd shift hours. *Consistently met or exceeded operational goals set by the executive management team. 2015-2017
PROCESSING MANAGER
LA BOUCHERIE
Houston, Texas, United States
Ensured strict compliance with government and company regulations, including USDA and HACCP requirements.
* Maintained meticulous inspection documentation, covering temperature monitoring, safety protocols, sanitation paperwork, and other QA/QC forms.
* Acted as the primary liaison for federal inspectors, facilitating smooth interactions during audits. * Oversaw equipment and facility maintenance to ensure uninterrupted operations.
* Expertly processed, packaged, displayed, and merchandised various cuts of meat.
* Managed a team of 14+ employees, handling scheduling and personnel coordination. * Led comprehensive training sessions for new hires, associates, and team leaders.
* Prioritized exceptional customer service to foster strong relationships.
* Proficiently operated the cash register.
2010-2014
PROCESSING MANAGER
FRENCHYS SAUSAGE
United States
* Head Grinder and Mixer
* Ensured adherence to company standards of excellence.
* Diligently completed all HACCP documentation.
* Skillfully operated a forklift for receiving and delivering goods and products.
* Expertly processed, packaged, and maintained customer displays featuring various cuts of meat. * Led staff training and effectively managed schedules. 1993-2010
MEAT MARKET MANAGER KROGER
The Kroger Co
Houston, Texas, United States
* Successfully managed eight locations in the Houston metropolitan area.
* Ensured optimal conditions for equipment and facilities.
* Monitored temperatures, sanitation practices, and safety protocols.
* Efficiently placed orders to maintain inventory levels.
* Implemented effective shrinkage control strategies.
* Processed, packaged, and meticulously maintained displays of meat and seafood.
* Led a team of 22+ employees, handling scheduling and training.
* Prepared new locations for grand openings.
* Consistently provided exceptional customer service to enhance the shopping experience. EDUCATION
1986-1989
ANTELOPE VALLEY
Lancaster, California, United States
SKILLS
Budgeting Customer Support/Service Customer Satisfaction Staff Training Financial Planning Human Resources Purchasing/Procurement Resource Management Training Program Sanitation Quality Assurance Cook Dishes Corrective Action Standard Operating Procedures (SOP) Forklift Seafood Department Bandsaw Pallet Jack Safety Standards Warehousing Operations Guidelines Operations Planning Recruiting/Staffing/Hiring Project/Program Management Performance Reviews Financial Compliance Corporate Compliance Financial Analysis Customer Service Evaluation Procurement Management Process Management United States Department of Agriculture (USDA) FDA (Food and Drug Administration) Quality Control Exceeded Sales Goal Team Lead/Manager Record Keeping Operations Management Merchandising Documentation Establish Priorities Maintain Compliance Facilities and Maintenance Equipment Maintenance/Repair Facilities Management Government Regulations Develop and Maintain Customers Schedule Development Shipping/Receiving Inventory Management Inventory Levels New Store Openings Butcher CERTIFICATIONS
Certified Forklift Operator
Safety Certification
Warehouse Safety Certification
Chemical Safety Certification
Advanced HACCP Certification
Food Manager Certification
Skillsoft Certification
Certified Meat Cutter
LANGUAGES
English - Fluent Spanish - Intermediate
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