Pharmacy Technician Patient Service

Chelsea Hayden

*** **** **** ** ********, Vt **477 802-***-**** **************@*****.***

OBJECTIVE

To obtain a meaningful career and long-term employment with a company where I may utilize my skills and abilities necessary to successfully perform the given duties.

SKILLS PROFILE

THIS POSITION WILL ALLOW ME TO DEMONSTRATE :

•Ability to demonstrate skills of effective patient service and customer satisfaction

•Years of experience in a fast-paced environment; able to multi-task

•Computer and internet literate; great typing abilities.

•Assertive, self-motivated, goal-oriented, organized and efficient.

•Excellent interpersonal skills and a motivational team player

•Exceptional phone etiquette and ability to manage multiple phone calls

•Naturally take on leadership role in team settings.

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EMPLOYMENT HISTORY

Nationally Certified Pharmacy Technician CPhT; Hannaford Pharmacy [Essex jct, Vt] January 2018 to Feb 2020

• Assisted pharmacist in everyday duties to provide patients with the trusted care they need

• Processing incoming prescription orders and triaging per pick-up time and urgency of medication

• Placing phone calls to multiple insurance companies to resolve any claims issues

• Managed daily inventory of supplies which included heavy lifting of totes. Excellent organizational skills

• Organized and filed records to be obtained on-site. Faxed/mailed requested audits/patient records

• Played a role in helping train new employees

Pharmacy Certified Support Specialist; Change HealthCare [South Burlington, Vt] January 1st 2015 to March 3rd 2017

●provide pharmacy-related support for customer (pharmacies, doctors offices, hospitals, insurance agencies) inquiries received via the telephone and/or Internet

●Assess nature of service issues and resolve basic to complex support problems

●Maintain call-log of phone conversations for support development

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Lead Pharmacy Technician; CVS Pharmacy [Essex Jct., VT] December 2010 to March 2014

•Processing incoming prescription orders and triaging per pick-up time and urgency of medication

•Placing phone calls to multiple insurance companies to resolve any claims issues

•Placing calls to patients to gather any pertinent information missing from their profile.

•Prioritize in/outbound phone calls from doctors offices, patients, other pharmacies, etc.

•Managed daily inventory of supplies which included heavy lifting of totes. Excellent organizational skills

•Organized and filed records to be obtained on-site. Faxed/mailed requested audits/patient records

•Played a role in helping train new employees

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Collections Specialist (phlebotomist) American Red Cross [Burlington, VT] March 2010 to December 2010

•Had to be punctual every day so not to delay the team and the scheduled blood drive

•Help as part of a team to check-in equipment and supplies to set up each daily blood drive

•Triaged donors by performing health screenings (blood pressure, temp., hemoglobin checks, questionnaire

•Set donors up in drawing chair and follow a very meticulous procedure to perform a complete and successful blood draw

•At the end of each blood drive I was responsible to help disassemble all equipment and pack up all supplies into their designated totes and load the truck. Set-up and pack-up were both physically demanding so I had to be ready and prepared each day

•On slow days, I would reach out to donors by calling to schedule their next visit

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Pharmacy Technician; Kinney Drugs [ Milton, VT] September 2005 to March 2010

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•Assisted pharmacist in everyday duties to provide patients with the trusted care they need

•Triaged and keyed prescriptions through Renlar computer system software

•Answered as well as made phone calls to doctor offices, other pharmacies, patients etc.

•Performed daily duties to manage inventory of drugs and pharmacy supplies.

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EDUCATION AND TRAINING

High School diploma 2005; Bellows Free Academy Fairfax, Vt

Community College of Vermont; 2005-2007; Burlington/St.Albans, Vt

Nationally Certified Pharmacy Technician (CPhT)

REFERENCES

Matthew Alter- Pharmacy Manager at Hannaford pharmacy Essex Jct, Vt; Cell phone: 802-***-**** Pharmacy phone: 802-***-****

Jason Brower- Pharmacy Manager at Hannaford Pharmacy St.Albans, Vt; Cell phone: 802-***-****; Pharmacy phone: 802-***-****

Mike Ouellette- Manager at Change Healthcare, Augusta, ME; 207-***-****

Lynn Moreau- Lead Pharmacy Technician at Hannaford pharmacy Essex Jct ; Cell phone: 1-802-***-****

Jeremy Scott- Pharmacy Manager Kinney Drugs, Milton Vt. Work phone: 802-***-****

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