Customer Service Room Attendant
Resume:
Dawn Kellman
647-***-**** *************@*****.***
Professional Summary
Dedicated and detail-oriented Housekeeper with over 15 years of experience in maintaining cleanliness
and providing excellent customer service in prestigious hotels. Skilled in cleaning, sanitizing, and organizing spaces efficiently while adhering to strict health and safety standards. Recognized for reliability,
professionalism, and a strong work ethic in luxury hotel environments. Skills
- Expertise in high-standard cleaning and sanitization
- Proficient in operating and maintaining cleaning equipment
- Strong organizational and time-management abilities
- Excellent attention to detail and ability to follow instructions
- Exceptional customer service and communication skills
- Knowledgeable in safety and sanitation procedures Work Experience
Housekeeper
Seth Enterprises - Sandman Hotel, Marriott Blue Jays, Holiday Inn 2023 - 2024
- Cleaned and sanitized guest rooms and public areas, maintaining a high standard of cleanliness.
- Restocked toiletries, towels, and cleaning supplies as needed.
- Provided timely and efficient service to guests while ensuring satisfaction.
- Inspected rooms for maintenance issues and reported them to supervisors. Housekeeping Attendant
Light and Salt - Sheraton Gateway Hotel, Westin Hotel 2021 - 2023
- Performed thorough cleaning of guest rooms and public spaces in a timely manner.
- Handled laundry services, including washing, folding, and ironing.
- Ensured adherence to hotel safety protocols and sanitation standards.
- Assisted with special requests from guests, ensuring a pleasant stay. Housekeeping Supervisor
Crane Hotel - Barbados
2015 - 2020
- Supervised a team of housekeepers, ensuring all tasks were completed to the hotel's standards.
- Conducted inspections of rooms and public spaces for cleanliness and maintenance needs.
- Trained and mentored new housekeeping staff, improving efficiency and quality of service.
- Maintained inventory of cleaning supplies and prepared orders for replenishment. Housekeeper
Hilton Hotel - Barbados
2011 - 2014
- Cleaned and sanitized guest rooms, meeting strict luxury hotel standards.
- Provided exceptional service to guests by addressing their needs promptly.
- Maintained cleanliness of public areas, including lobbies and banquet halls.
- Worked closely with team members to ensure smooth operations. Education
Springer Memorial Secondary School
Bridgetown, Barbados
Graduated: 1982
References
Available upon request.
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