Customer Service United States

IH

INDIA HAMMOND

**************@*****.*** 484-***-**** Allentown, United States 18103

Summary

skilled in supporting clients with professional communication and superior organization skills. Assistant management and customer service skills.Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.Evaluates answering customer questions and concerns with exceptional support for needs. provides outstanding service to new and longstanding customers by attending closely to concerns and develop solutions.

Skills

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• • Educated customers on special pricing opportunities and company offerings.

• • Documented conversations with customers to track requests, problems and solutions.

• • Fielded customer complaints and queries, fast-tracking them for problem resolution.

• • Delivered service and support to each customer, paving way for future business opportunities.

• • Upheld strict quality control policies and procedures during customer interactions. • • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• • Asked probing questions to determine service needs and accurately input information into electronic systems.

• • Assessed customer account information to determine current issues and potential solutions.

• • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• • Consulted with customers to determine best methods to resolve service and billing issues.

Experience

Iqor Allentown, United States

Customer Service Agent

01/2022 - Current

• Answered phone calls and responded to questions and concerns.

• Assisted callers with resolving complex customer issues and implementing targeted solutions.

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

• Addressed customer inquiries to increase customer satisfaction ratings.

• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Morrison Healthcare Allentown, PA

Supervisor

01/2020 - 04/2022

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Educated customers on special pricing opportunities and company offerings.

Family Dollar Allentown, PA

Manager's Assistant

01/2018 - 02/2020

• Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.

• Delegated work to staff, setting priorities and goals.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Mitigated business risks by working closely with staff members and assessing performance.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education and Training

Alvernia University Reading, PA

Communication And Healthcare Science

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