Customer Service Supply Chain
Resume:
Jun **** Nov 2021
Nov 2015 Sep 2017
KRISTY KIRKLAND
Professional Summary
Skilled team player with strong background in Logistics and Distribution environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Skills
Management-Administrative, Schedule
and Database
KPI Tracking, SAP, AS400, and Oracle
Inventory Control Dispatching
Supply Chain Coordination Quality Assurance
Resource Allocation Relationship Building
Customer Relations LTL
Experience
Operations Assistant Manager
Xpress Global Systems, LLC.
May schedule driver appointments and assist in driver route assignmentsCommunication with external and internal customer questions and requestsStreamlined operations by implementing efficient inventory management systems.Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.Interface with customers via telephone, e-mail, web, and in person.
Administrative Operations Support
Reinhart
Entered details such as payments, account information and call logs into the computer systemAnalyzed departmental documents for appropriate distribution and filingProduced ad hoc reports and documents for senior team members. Programmer Analyst
PDS Tech, Inc. (Contract)
Programs the computer by encoding project requirements in computer language, entering coded information into the computerConfirms program operation by conducting tests; modifying program sequence and/or codesKeeps equipment operational by calling for repairs, following manufacturer's instructions and established procedures, evaluating new equipment.
Load-Out Coordinator
1439 Behrman Ave, New Orleans, LA 70114
***************@*****.***
Dec 2014 Dec 2015
Dec 2007 Dec 2012
Dec 2025
May 2015
May 1997
Brown's Dairy
Coordinate daily load planning and partnering with Customer Service, and Warehousing to ensure on time pick-up and deliveryWork with distribution centers, plant operations, schedulers and Supply Planning to optimize customer service, inventory levels and operational manufacturing efficienciesResolve any dispatch or delivery time issues with warehousing and transportation partners.
Service Coordinator & Administrative Assistant
Kelly Services (Contract)
Answering all incoming telephone calls, taking thorough messages, providing basic information to callersOperate the switchboard efficiently, with minimum hold time, and handle all situations with callers and customersClosing repair orders, processing customer payments, accounting for daily service receipts and revenues, ensuring customers understand their service work and charges, and supporting the service department as needed.
Assistant Receiving Manager
Restaurant Depot
Communicate with buyers, brokers, and vendors to resolve receiving issuesRelieve customer service reps for break and lunchPrepare and ship packages via Fed EX, UPS, DHL, US Postal Service, and other carriersMonitor merchandise and personnel entering and exiting building for security reasonsInput receiving goods into computer using RF gun and print pallet tags and stickers.
Education
Logistics Management
Southern New Hampshire University Hooksett, NH
Associate of Applied Science : Computer Forensics
ITT Technical Institute - St. Rose Saint Rose, LA High School Diploma
O. Perry Walker New Orleans, LA
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