Personal Care Customer Service
Resume:
Penny Deckert
Secretary/Bookkeeper/CNA
Beaumont, TX 77706
**********@*****.***
Professional Summary
GED
Cna
Authorized to work in the US for any employer
Work Experience
Provider
Advantage Home Health Care-Jasper, TX
March 2020 to February 2022
Very rewarding helping others
COVID-19 Screener @ Lotte Chemical
PRIME OCCUPATIONAL MEDICINE-SULPHUR-Sulphur, LA
August 2020 to April 2021
Covid screener
Provider
Jordan HH-Jasper, TX
June 2018 to April 2021
Personal Care, cleaning, shopping, companion ship
Provider
A Pineywoods Home Health Care-Lufkin, TX
July 2019 to March 2021
Personal care, shopping, medicine reminder, cleaning Provider
Consolidated Healthcare Services-Newton, TX
May 2017 to November 2019
Personal care, cleaning, shopping, medicine reminder Caregiver/Personal Assistant/Nanny
Sheli McCaughey-Call, TX
January 1999 to June 2019
Personal Care, trache care and suction, G-tube feeding and care,Nanny for 3 children, birth to 16 yrs of age
Secretary/Receptionist/Bookkeeper
Liberty sheetmetal Works-Liberty, TX
August 1982 to February 2014
Very rewarding job, secretary, bookkeeping, payroll, customer service, receiving Groomer/Boarder
Pampered Pooch Dog Grooming-Liberty, TX
August 1999 to November 2005
Owner, Mgr.. grooming, bathing, boarding, walking, keeping kennels cleaned CNA - Certified Nursing Assistant
St. Elizabeth's Hospital-Beaumont, TX
CPR/AED/First Aid
Education
CNA- # 234346
Lee college - Baytown, TX
October 1992
Skills
• Receptionist (10+ years)
• Organizational Skills
• Filing
• CNA (10+ years)
• Time Management
• English
• Caregiving
• Personal Assistant Experience
• Tube Feeding
• Vital Signs
• Nursing
• Hospice Care
• Hospital Experience
• Home Care
• Laboratory Experience
• Experience Administering Injections
• Critical Care Experience
• Patient Care
• Laundry
• Phlebotomy
• Cooking
• Experience with children
• Childcare
• Clerical experience
• Case Management
• ICU Experience
• Research
• Records management
• Typing
• Sales
• Cashiering
• Customer service
• Medication administration
• Office manager experience
• Cash handling
• Communication skills
• Driving
• Pet care
• Animal care
• Kennel experience
• Retail sales
• Human resources
• Guest relations
• Leadership
• Customer service
• Guest relations
• Clerical experience
• Cash register
• Cash handling
• Office management
• Hospital experience
• Vital signs
• Cooking
• Childcare
• Driving
• Preschool experience
• Front desk
• Personal assistant experience
• Leadership
• Hospitality
• Teaching
• Early childhood education
• Outdoor work
Certifications and Licenses
Driver's License
Assessments
Security guard skills — Proficient
February 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaner fit — Proficient
September 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Technical support — Completed
January 2024
Performing software, hardware, and network operations Full results: Completed
Caregiver fit — Proficient
May 2021
Measures the traits that are important for successful caregivers Full results: Proficient
Management & leadership skills: Impact & influence — Completed October 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Work style: Conscientiousness — Completed
October 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed
Early childhood development — Proficient
September 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Workplace safety — Proficient
July 2021
Using safe practices at work
Full results: Proficient
Home health aide skills — Proficient
January 2024
Providing care to patients in a home setting
Full results: Proficient
Data entry: Attention to detail — Completed
September 2022
Maintaining data integrity by detecting errors
Full results: Completed
Patient-focused care — Proficient
August 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Home health aide skills — Proficient
July 2021
Providing care to patients in a home setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient March 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Building relationships for childcare providers — Proficient July 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Work style: Conscientiousness — Proficient
December 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Security guard skills — Proficient
July 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaning skills — Proficient
April 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Filing & organization — Completed
April 2024
Arranging and managing information or materials using a set of rules Full results: Completed
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Office manager — Completed
September 2021
Scheduling and budgeting
Full results: Completed
Case management & social work — Proficient
May 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Completed
March 2021
Identifying and resolving common customer issues
Full results: Completed
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Childcare skills — Proficient
March 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Nursing assistant skills — Proficient
February 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Pineywoods Jeep Peeple
May 2017 to Present
Family oriented jeep group that goes to gatherings with our grandchildren, children, parents, and grandparents, like the safari, out to eat, and also go to support local veterans. Volunteer
April 2017 to Present
Pick up food from church and deliver to needy families that don't have a vehicle Additional Information
Jeepin for Jesus, Tri-County Jeep Club, and Jeep Girls Club
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