Customer Service Business Development
Resume:
Results-oriented leader in Sales, Business Development, Customer Engagement, and Design
• Territory Sales Management: Dedicated to driving sales growth as a talented designer and product expert with a track record of developing new business and producing multi-million-dollar annual revenue.
• Relationship Building: Able to foster consultative relationships with customers, colleagues, and vendors to coordinate projects, ensure timely product delivery, and achieve exceptional customer service standards.
• Design: Adept at leveraging outstanding design skills and commercial acumen to develop presentations for customers, resolve queries, and provide guidance on key decisions during the material selection process.
• Leadership: Capable of leading high-performing sales teams, establishing best practice policies and processes, and evaluating sales results to identify areas for improvement. Areas of Expertise
• Sales Management
• Pipeline Building
• Account Management
• Revenue Growth
• Customer Service
• Leadership & Mentoring
• Business Development
• Lead Generation
• Portfolio Growth
Professional Experience
Walker Zanger, Port Chester, NY 05/2022 – Present
Branch Manager, 09/2022 – Present
Architectural Sales Account Executive, 05/2022 - 09/2022
● Orchestrate all aspects of the branch focusing on sales revenue attainment, client service delivery, and design.
● Oversee showroom design and presentation to highlight luxury stone and tile collections.
● Lead sales team activities including intensive pipeline building, customer engagement, and outreach.
● Manage the order fulfilment cycle to ensure timely and accurate delivery.
● Provide comprehensive staff training on inventory management and CRM systems to drive sales cycle efficiency.
● Motivate the sales team to surpass targets and maintain the branch's reputation as a profit leader.
● Foster consultative relationships with customers throughout the sales process to answer queries, provide creative input, and resolve problems.
● Consistently exceed sales quotes including 30% YoY revenue growth to date. Cosentino/Stone Systems, New Jersey 05/2021 – 05/2022 Account Manager/Territory Sales Manager
● Led territory sales activities for this luxury stone retailer and fabricator with a mandate to drive revenue growth.
● Provided best-in-class client service for an expansive territory stretching from NYC to Pennsylvania.
● Developed innovative sales strategies to streamline the process and drive revenue attainment.
● Achieved ambitious sales targets by delivering impactful product presentations in collaboration with retail staff.
● Designed marketing collateral to showcase stone products based on industry trends.
● Pioneered the creation of vertical-specific visuals to highlight product value propositions. Atmosphere Kitchen & Bath, New York, NY 12/2020 – 08/2021 Senior Designer/Sales Leader
● Held dual responsibility for exceeding sales revenue targets while designing high-end kitchens for customers.
● Collaborated with clients through the design process to produce an exceptional end product.
● Took over an existing sales portfolio mid-cycle and successfully closed a majority of qualified accounts.
● Utilized upselling techniques during material selection to maximize profitability.
● Leveraged an extensive network of industry contacts to build relationships and close sales.
● Answered customer queries as a subject matter expert in materials and design/fabrication processes. TERRITORY SALES MANAGER SENIOR DESIGNER BUSINESS DEVELOPMENT LEADER **********@*****.*** 881 Lovell Ave, Mill Valley, CA 94941 415-***-**** Sophie Todd
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Caesarstone International, Brooklyn, NY 02/2018 – 04/2020 Territory Account Manager
● Oversaw territory sales and increased revenue by $1.4M between 2018 and 2019.
● Managed a sales team of five FTEs including resource allocation and strategic planning.
● Devised discount structures and sales plans to drive revenue attainment.
● Showcased the latest product range using expert design and presentation skills.
● Collaborated with fabricators to ensure timely production and delivery of orders.
● Fostered strong rapport with customers and a knowledgeable resource during the sales process.
● Provided ongoing training and development opportunities for the sales team to enhance product awareness. Scavolini (Brooklyn Showroom), Brooklyn, NY 08/2015 – 02/2018 Lead Designer/Sales Associate
● Spearheaded an innovative design team involved in the customization of high-end appliances for a portfolio of high-rise client projects.
● Managed 200+ individual accounts across the region and played a leading role in the fulfilment of multi-million- dollar design contracts.
● Delivered $2M in annual sales YoY and consistently ranked #1 in gross sales across all designers at the showroom.
● Provided a memorable customer experience and achieved a referral rate of 80%+.
● Rewarded for outstanding contributions to the design team with the maximum performance bonus.
● Sourced sales leads, closed deals, and used upselling techniques to increase revenue growth.
● Coordinated the production/fabrication process in consultation with cross-functional colleagues. Early Career Roles
Lead Designer & Sales Associate, Bay Ridge Design, Brooklyn, NY, 03/2012 - 08/2015 Education
Bachelor of Arts, University of Phoenix
Memberships & Professional Affiliations
Member: National Kitchen & Bath Association (08/2015 – Present) Honors & Awards
Regional Winner of the SubZero Wolf Kitchen Design Contest (11/2018) Technical Proficiencies
AutoCAD, Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Sketchup
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