Student Services High School

Location:

Memphis, TN

Posted:

January 29, 2025

Contact this candidate

Resume:

PatriciA C. Burnette

*** ***** **

Oakland, Tennessee 38060

901-***-****

*****************@*****.***

PROFESSIONAL OBJECTIVE

Seeking an opportunity to utilize my skills and experience in all areas of Higher Education Operations and Student Services helping Tennesseans through Education to make Informed choices. A Self- Starter who works independently, remotely or as a team player.

WORK EXPERIENCE

TEACHER

August, 2023 - Present

Kipp Memphis Collegiate High School

Howell Avenue

Memphis, Tennessee

Responsibilities Hours/Week – 40

•Instructing students in a Charter School, grades 9 -12

•Implement a structured curriculum for DC Speech Communications and ACT Prep Courses

•Other duties called to do.

TEACHER

April, 2020 – August, 2023

Lenora Optional School

Oakland, Tennessee 38060

Responsibilities Hours/Week - 35

Instructing students in an Optional School, grades Pre-K – 2

Seasonal Teacher

Implement a structured curriculum incorporating reading, writing and social skills.

Other duties called to do.

STUDENT SERVICES MANAGER/ACADEMIC AND STUDENT SUPPORT ASSOCIATE July, 2022 – April, 2023

Tennessee College of Applied Technology

Memphis. TN 38105 Hours/Week -40

Responsibilities: Supervise: 4 Academic/Student Support Associates/ Lead 2 Fin Aid Associates and 1 Receptionist

Manage the operations of Student Services and community outreach. Recruit, advise, evaluate, and enroll prospective students as directed, Assist with orienting incoming students.

Inform prospective students of financial aid programs. Assist with pre-registration. Some knowledge of federal and state financial aid.

Determine the proper tuition/fees for incoming students. Assign students to appropriate classes.

Provide individual or group advising and guidance regarding attendance, conduct, and academics when needed.

Assist with identifying agencies that provide applicable services for applicants and students.

Participate in school, community, business, and industry-related activities.

Contact and communicate with secondary school guidance counselors, principals, and teachers in high schools throughout the service area and with Employment Security, Vocational Rehabilitation, Human Services, Veterans Administration, and other agencies that refer prospective students to the college.

Conduct tours of the college. Perform all other duties as directed by administration.

Professionalism; Display and model professionalism at all times

Arrive to work on time daily. Value and model accountability, commitment, equity, excellence, integrity, and respect. Adhere to the established dress code (professional attire)

STEM LAB Elementary Instructor Feb 2022 – July, 2022

Fayette County Board of Education, Buckley-Carpenter Elem School 40 Hours/Week

Somerville, Tennessee 38068

Responsibilities:

Instructing students in an elementary school from grades Pre-K to 5

Create STEM lesson plans for experiments to cover topics: Biology, Science, Technology, Engineering and Math.

Integrate STEM lesson into the Curriculum to introduce students to STEM careers and exploration.

Teacher Leader - Collaborate with Community Agencies and Health Professionals to partner and promote my school.

Identifies and establishes partnerships with community organizations to further the outreach efforts of the STEM educational program.

Demonstrate time management and organizational skills with strong attention to details.

Ability to problem solve issues and recommend course correction.

Possess the ability for compassionate, understanding and respectful interactions with students while working cooperatively with a team.

Other duties called upon to do.

CONTACT REPRESENTATIVE Aug 2021 – Dec 2022

Internal Revenue Service, 5333 Getwell Rd, Memphis, TN 40 Hours/Week

Responsibilities:

Examine current tax regulations to provide to customers

Provide administrative and technical assistance to individuals and businesses primarily over the phone and/or in person

Listen and assist customers concerning issues associated with tax preparation

Protect sensitive personal and financial information. Other duties called upon to do.

FIELD REPRESENTATIVE/CENSUS FIELD SUPERVISOR/RECRUITING ASSISTANT/ENUMERATOR Aug 2019 – Sept 2021

United States Census Bureau 35-40 Hours/Week

Responsibilities: Supervised: 22 Enumerators /Trainer: All Newly Hired Enumerators

Supervisor: Approved Time/Attendance and Payroll, administered program budget and supervised the work of professionals providing services to the program, identified and established partnerships with community organizations to further the outreach efforts of the program, demonstrated time management and organizational skills with strong attention to detail, trained on policies and procedures, rectified complaints and problem solved issues and recommended correction, responsible for day-to-day operations and productivity of work performed in accordance with direction provided from the Census Field Manager. Recruiting Assistant: Recruiting people to apply for jobs. Traveling and meeting with the public. Coordinating with city and public offices. Creating opportunities to meet and engage with the public. Accomplishment: Turned Fayette County to Green for meeting all Recruiting Goals and Objectives. Enumerator: Canvassed and Confirmed Addresses. Accomplishment: Selected to work in Kentucky for Special Assignment, Last Enumerator to be laid off from job.

Accomplishment:

Security Clearance with Background and Fingerprinting

100% placement in Recruitment efforts. Current contract extended.

Conducted research on behalf of the United States Census Bureau to collect household and demographic information by canvassing assigned areas. Met all monthly performances indicators, documented and compiled reports.

Selected for work assignment in the State of Kentucky”, 2019.

CAREER CENTER MANAGER Aug 2017 – June 2018

American Job Center, 121 W. Court Square, Somerville, Tennessee 40 Hours/Week

Responsibilities: Managed: 3 Admin Staff/3 Support Staff

Responsible for organizing, planning, supervising and coordinating all activities regarding Career Center operations in accordance with Workforce Investment Network, local, state and federal policies and guidelines,

Confers with and advises staff on policies and procedures, technical problems and priorities.

Supervised Career Center personnel, assigned duties and the delivery of services including workshops, case management tracking system, networking sessions with employers and job seekers,

Created and prepared correspondence, memos, flyers, monthly progress and performance reports,

Received, investigated, and made recommendations to solutions, problems, and/or complaints,

Monitored all caseloads for performance measures and compliance with the State of Tennessee and the Workforce Investment Network program, other duties assigned.

Accomplishments: “Successfully Completed all Performance Goals and Objectives outlined in the Grant by the assigned closeout date of June 2018” with a limited staff of 3 full-time staff and 3 part-time temporary staff. The Agency experienced a downsize of approximately 5 people

DIRECTOR Jan 2012 – 2012

Southwest Tennessee Community College, Upward Bound Program 37.5 Hours/Week

737 Union Avenue, Memphis, TN

Responsibilities/Duties: Managed: 7 Instructors/1 Support/ 7 Student Resident Assistants

Managed all aspects related to project operation and activities.

Assist in preparation of budget and monitored accounts and completed grant reports.

Developed Proposals and Budgets. Supervised and evaluated project staff performance.

Assisted in preparation of requests for proposal and contract relative to grant compliance with federal, state and local laws and regulations.

Assisted with program efficiency and effectiveness by planning activities and scheduling events to guide the program. Reviewed revenue, expenditures and program statues. Tracked grant reporting and supported activities related to purchasing and contracting for the grant program.

Interviewed and hired staff. Coordinated staff orientation and In-Service Training.

Developed and Implemented Project Reports and Performance Appraisal.

Attend local, state, regional and national meetings as a visible professional liaison with associations and organizations related to project activities.

Monitored Personnel and Participant Records; Conducted Staff Meetings.

Monitored Inventory of property, equipment, supplies. Accomplishments:

Developed and implemented strategies for determining participant eligibility, methods of recruitment, documentation and follow up, systems of confidentiality and handling of special referrals; Develop and maintain collaborative working relationships with target schools, community agencies and postsecondary institutions in service areas.

Managed and balanced an operating budget of approximately $300, 000. Ensured that funding was allocated correctly for each line item.

The Program Budget was spent on Items that Supported the Program (Books, Supplies, Travel, Personnel, etc).

Remodeled the Agency with Signage, Equipment, Furniture, Learning Resource Tools to Better Support Student Achievement.

Assisted with the RFP for Refunding of the Program. The Program was Awarded Funding for Another Five- Year Grant, 2012.

Implemented and Coordinated the First Ever Online Banner System to Store Student Data

Was able to Retain Students in the Program by 90%.

ASSISTANT DIRECTOR Oct 2000 - 2009

Southwest Tennessee Community College, Continuing Education and Economic Development Department, (formerly State Technical Institute), 5983 Macon Cove, Memphis, TN.

Responsibilities and Duties: 37.5 Hours/Week

Coordinated and marketed continuing education general public and non-credit programs,

Developed and delivered industry specific courses and contractual training programs to business and industry.

Interviewed and hired adjunct instructors and monitored and supervised support staff work with scheduled programs.

Attend professional development classes and conferences, Chamber of Commerce events, and participate/attend job/career /recruitment fairs.

Created and Edited Brochure Publications for Marketing Purposes.

Career Advisor and Coached Students on Graduation and Career Planning Requirements for Career and Technical Degree and Certificate Programs;

Developed, Monitored and Revise Budget Proposals for Accountability for Revenue and Enrollment.

Developed mechanisms to ensure ease of service delivery to students, faculty, and staff through company On-Site Registrations and Recruitment

Maintained Collaborations with Businesses and Industry Leaders.

Ability to write correspondence and reports, (displayed with company proposals/contracts, quarterly productivity reports and staff meetings,

Experienced in Public Speaking, Job Development and Problem- Solving,

Demonstrated customer service skills through interpersonal and technical skills, oral/written communication and leadership,

Accomplishment:

Coordinated and Implemented a Partnership with Mississippi State University to Provide an OSHA Certificate Program.

Conducted and Implemented a (20) Credit Hour Microsoft Office Application Program for the Workforce Development Nonprofit Program, 2001.

Professional Accomplishments:

1.Gier Fellow - Tennessee Board of Regents Community College Leadership Academy Graduate; Benchmarked the merger/consolidation of the Community Colleges of Baltimore County, Baltimore, Maryland,

2.Professional Growth Award, 2004.

CAREER DEVELOPMENT SPECIALIST Nov 1996 – 2000

Southwest Tennessee Community College, Office of Workforce Development, (formerly State

Technical Institute at Memphis), 3523 Lamar Avenue, Memphis, Tennessee 38134

Responsibilities: 37.5 Hours/Week

Developed, facilitated and implemented an employment skills training program through a structured curriculum provided by the Tennessee Department of Human Services Families First Welfare Reform Program,

Conducted and facilitated job readiness classes,

Marketed and Recruited businesses, industries, and government agencies to partner with the program to obtain interviewing opportunities for all participants,

Coordinated Job Fairs, Seminars and Workshops with Community, Civic and Governmental Agencies,

Matched Participant Skills, Education and Experience with Job Orders,

Accomplishments: Productive in Field Placements, Job Orders; Job Retention, Tracking, Case-management, and Recruitment of New Companies for Partnerships, 1996-1999.

EDUCATION

University of Memphis, Memphis, Tennessee

Masters - Public and Non-Profit Administration

Kentucky State University, Frankfort, Kentucky

Bachelor - Public Affairs Administration

Commissioned Notary

Patricia C. Burnette

925 Mosby Rd

Oakland, Tennessee 38060

Phone: 901-***-****

Email: *****************@*****.***

REFERENCES