Customer Service Medical Records

Susan J Jouglard

**** ********** *****

Little River, S.C. 29566

Phone: 864-***-****

Email: sjouglard ****@*****.***

Summary of Qualifications

Certified through the AAMA (American Association of Medical Assisting)

Externship hours 460 hours in clinical and administrative environments

Answering multiline phones, taking voicemail messages, and scheduling appointments.

Patient check in and check out.

Patient intake: vital signs, specimen collections, injections and patient history.

Excellent working knowledge of the EPIC medical records system.

Excellent customer service skills.

Education:

Tri-County Technical College, Pendelton S.C.

Medical Assisting Diploma

Graduated August 1 2019

Certification: 2541632

Certified Medical Assistant

August 20, 2019

Tri- County Technical College, Pendleton S.C.

Medical Laboratory Technology/ Associates of Applied Science

Graduated: June 2, 2002

Certification: 64120

Medical Laboratory Technology Board certified ASCP-2002

Employment History:

Mcleod Seacost Orthopedics 2019-2023

Answering multiline phones, taking voicemails messages, and scheduling appointments .

Patient check in and check out

Patient intake: vital signs, specimen collections, injections and patient history

Excellent working knowledge of the EPIC medical records system.

Home Depot, Seneca S.C. 2008-2016

Department Head/ Cashier

Provided Excellent customer service.

Processed customer purchases via cash register.

Trained associates in paint and millwork departments.

Attended weekly sales meetings to report sales and inventory numbers.

Ordered and scanned products via the First Phone Device

Dollar General, Seneca S.C. 2005-2008

Manager on Duty/ Cashier

. Provided excellent customer service.

. Processed customer purchases.

. Supervised associates.

. Unloaded trucks and put up stock.

. Set up various plan-o- grams of new and seasonal products.

. Prepared daily cash deposits.

. Verified register tills.

. Open and closed the store.

Anderson Area Medical Center, Anderson S.C. 2001-2004

Medical Laboratory Technician

. Processed specimens for lab testing

. Performed drug screen testing for local companies.

. Performed special order testing ordered by doctors.

. Prepared daily test results to be delivered to physician offices.

CVS Greenwood and Pendelton S.C. 1995-2002

Pharmacy Technician

. Entered customer’s prescriptions and insurance card information into the computer.

. Took patient and doctor request for refills via telephone.

. Performed weekly cyclic counts for drug orders.

. Processed customers medication purchases via cash register.

Accomplishments

. Member of the National Society of Leadership and Success

. Awarded Excellence in Professionl Cerfitificate.

. Received Medical Assisting Peer Award

. Earned 3 District Manager awards for Customer Service .

. Safety Captain for the Infocus Program for 6 years.

Community Service Opportunities/Medical Assisting Program:

Meals on Wheels

Alzheimer Association

Our Daily Rest

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