Senior Manager Customer Success

Rosemary Bullock

Senior Manager, Account Enablement & Customer Success

510-***-**** ****************@*****.***

Moraga, CA www.linkedin.com/in/rosemary-bullock

Leadership Profile

Strategically driven Senior Manager of Account Enablement and Customer Success with a demonstrated background leveraging a unique blend of expertise in relationship management, business strategy, and operational excellence, to ensuring client satisfaction and maximizing value at every touchpoint within the engagement.

Embracing a background in building and nurturing high-trust partnerships, thriving in designing and executing tailored strategies that are proven to drive scalability, enhance client retention, and empower cross-functional teams. A passion for creating seamless customer experiences, combined with a deep understanding of market dynamics further demonstrate a capacity to accelerate brand recognition in a competitive market while optimizing the customer journey and fostering long-term success for clients and the organization.

Domain Expertise

-Brand Awareness and Market Presence

-Client Relationship Management

-Leadership Influence

-Market Insight and Competitor Analysis

-Organizational Excellence

-Product Positioning

-Revenue Growth and Profit Enhancement

-Sales and Business Development

-Sales Lifecycle Management

-Strategic Planning and Implementation

Leadership & Organizational Expertise

Relationship Building

Demonstrates the capacity to cultivate enduring and profitable customer relationships while embracing a background of consistently nurturing engaged connections and establishing trust with prominent clientele.

Sales Strategy

Possesses a robust foundation in formulating and executing sales strategies while demonstrating adeptness in skillfully applying negotiation and closing tactics, driving sales growth through tailored client solutions, securing new business opportunities, and consistently surpassing growth objectives.

Results-Oriented

Consistently surpasses assigned sales quotas and growth targets, delivering year-over-year expansion and attaining exceptional outcomes in revenue generation. Embraces a legacy of consistently achieving and exceeding objectives further representing a capability to drive results and measurable value.

Adaptability and Learning

Demonstrates a proactive approach to learning and adapting by diversifying specific expertise from steamship lines to encompassing all modes of domestic transportation, reflecting a commitment to continuous growth and the capacity to thrive within evolving business landscapes.

Strategic Planning

Engages actively in strategic planning, showcasing organizational prowess and adept implementation skills further demonstrating strategic acumen through contributions to sales team leadership and influence in effective planning.

Professional Experience

SAIA LTL FREIGHT I SAN LEANDRO, CA

Account Manager

Develops and manages client relationships and identifies business opportunities to increase revenue and retention

Maintains client retention and strategies to develop profitable business

Pursues new business as well building existing account relationships

Builds sales proposals to new prospective clients

Hilti, Inc. Walnut Creek, CA 2021 - 2023

Account Manager

Own direct accountability for developing unified and sustainable client engagements throughout the Northern CA region, proving beneficial in enhancing brand awareness and generating more than $1.6M in net-new revenue, consistently overachieving sales targets.

Drive collaborative initiatives with leadership in identifying and adopting comprehensive sales and account strategies while partnering with the internal operations team in establishing the necessary roadmap for achieving sales goals.

Serve as the primary and dedicated point of contact for clients, promptly addressing inquiries, and quickly providing innovative solutions further ensuring an exceptional customer experience proving instrumental in consistently driving up-selling opportunities.

Embrace a disciplined approach to managing and consistently increasing pipeline development standards and activity ensuring regular review and qualification of opportunities, prioritizing deals, forecasting accuracy, and taking appropriate actions to drive revenue.

Matson Logistics Concord, CA 2015 - 2021

Account Executive

Directly drove brand awareness and product visibility across the US demonstrating the capacity to accelerate market share while generating over $1M in net-new sales and realizing consistent revenue growth of more than 15% year-over-year.

Facilitated contact with large marquee companies proving beneficial in strategically securing long-term global RFP bids spanning five years, which led to a 25% increase in net-new transactional revenue.

Drove engagement initiatives with leadership in identifying and transitioning national accounts, leveraging project management and client relationship skills and surpassing revenue goals more than 61% in less than 1-year.

Instrumental in expanding operational expertise and specialties beyond domestic steamship lines further enhancing versatility and insights into diverse logistics solutions proving instrumental in scaling sales over 40% in new business.

Terra Nova Trading Oakland, CA 2012 - 2014

Account Executive

Managed and maintained leadership oversight for diverse set of responsibilities encompassing market research, purchasing, and budgeting, inventory control, proactive inside/ outside sales efforts, and account management consistently achieving operational excellence and competitive posturing within the market and exceptional brand recognition.

Collaborated closely with steamship lines while directly owning responsibility for negotiating highly competitive shipping rates, realizing more than 50% in cost savings.

Served as a significant contributor to overarching operational decisions and influence to include strategic allocation of resources setting, and progressive development of comprehensive policies further demonstrating a keen ability to shape and enhance organizational effectiveness.

Formal Education & Professional Associations

California Polytechnic State University, San Luis Obispo

Bachelor of Science in Nutritional Science

Board of Directors Pacific Transportation Association

Committee Member Women in Logistics

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