Administrative Assistant Virtual
Resume:
CHIAMAKA DOMINIC Virtual Assistant
*****************@*****.***
LinkedIn:https://shorturl.at/cb0fY
Portfolio
Working Remote
ADMINISTRATIVE ASSISTANT CUSTOMER EXPERIENCE
● Experience in high level executive support and administrative assistant
● Thrive in managing schedules, travel arrangements,calendar/email managements
conducting online research and business communication.
● Proficiency in microsoft office suite, video conferencing, office management tools.
WORK EXPERIENCE
Customer Service (virtual)
August 2022- Present
Guarantee Trust Bank – Lagos, Nigeria
● Proficient in answering calls, responding to emails, and assisting customers across
diverse communication channels, achieving a 20% reduction in wait times through
efficient handling of inquiries.
● Consistently garnered 95% positive feedback and top ratings from customers,
indicating exceptional satisfaction levels with service quality.
● Demonstrated effective problem-solving skills and in-depth knowledge of products
and procedures, leading to a 30% increase in resolving customer inquiries or issues
during initial contact.
● Applied SMART principles to consistently achieve goals and exceed performance
metrics in customer service operations.
● Leveraged continuous improvement in customer service practices to enhance overall
service delivery and exceed customer expectations.
VIRTUAL ASSISTANT FOR GATS SECURITY CALENDAR MANAGEMENT JULY 2024
● Maintain a master calendar for all team members and departments.
● Integrate tools like Google Calendar and Microsoft Outlook for real-time updates and
synchronization.
● Schedule and organize client meetings, team briefings, and training sessions.
● Share agendas ahead of meetings and send automated reminders to participants.
● Track time spent on various tasks and meetings for performance evaluation.
● Organize events such as product launches, trade shows, and community outreach
programs.
VIRTUAL ASSISTANT FOR JAY’S MISCELLANY CONTENT CALENDAR NOV 2024
● Create a dynamic content calendar for Jay's Miscellany to promote its diverse offerings,
engage the target audience, and enhance brand visibility.
● Streamlined the content creation process, reducing the workload by organizing tasks
efficiently.
● Strategized and scheduled content across multiple platforms, including Facebook, Instagram,
LinkedIn, and Twitter.
CHRIST EMBASSY KADUNA ADMIN OFFICE JUNE 2014-SEPT 20219
● Organized large-scale events, such as outreach programs and special services, ensuring
smooth execution and high participation.
● Managed day-to-day administrative tasks, including scheduling meetings, organizing events,
and maintaining office documentation.
● Provided support to pastors and team leaders by preparing reports, managing calendars, and
handling correspondence.
SKILLS
● Effective Communication:Strong verbal and written communication for handling inquiries and
complaints professionally.
● Empathy and Patience:Demonstrating care and understanding during customer interactions.
● Technical Proficiency:Familiarity with CRM tools, live chat platforms, and ticketing systems.
● Organization and Task Management:Coordinating schedules, appointments, and events
efficiently
● Content Creation and Management:Developing content calendars for social media and
marketing campaigns.
● Proficient in tools like Microsoft Office Suite, Google Workspace, and project management
platforms (Trello, Asana).
Education
Federal Polytechnic Kaduna State Nigeria Sept 2017 -2019
HND.Public Administration
Certifications
ALX VA PROGRAM INTERN PULSE JOBBERMAN SOFTSKILL 2024
INTEREST
Efficient Administrative Management
Customer Satisfaction
Content Strategy and Social Media Management
Time Management and Organization
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