Service Representative Customer
Resume:
Corie Irving
***********@*****.***
Professional Experience
Employment Development Department Oakland, CA 03/21 - Present Employment Program Representative
• Guide clients in career development, job placement, and training opportunities.
• Facilitate employment workshops, resume building, and interview preparation.
• Collaborate with local employers to match qualified candidates to job openings.
• Analyze labor market trends to assist clients in navigating career paths. Employment Program. Catholic Charities Vallejo, CA 03/19 – 03/21
Program Assistant
• Assisted clients with job search activities and employment resources.
• Conducted intake assessments to determine client eligibility for programs.
• Provided administrative support for job fairs and employment workshops. Diablo Valley College Pleasant Hill, CA 02/18 – 03/19 Program Assistant
• Supported the coordination of academic support services for students.
• Assisted in organizing career fairs and student workshops Managed/started College Food Pantry.
• Managed appointment scheduling and provided guidance on resources. AmTrust Surety Concord, CA 02/15 – 02/18
Surety Assistant
• Provided support to underwriters in reviewing, processing, and issuing surety bonds.
• Ensured accuracy in bond applications and maintained compliance with policies.
• Assisted in managing client relationships and responding to inquiries. Eden Housing Walnut Creek, CA 09/13 – 02/15
Executive Assistant to President
• Managed scheduling, travel, and correspondence for the President.
• Coordinated board meetings, prepared agendas, and documented minutes.
• Assisted with special projects, including community outreach and events. Solano Coalition for Better Health Fairfield, CA 06/10 – 09/13 Executive Administrative Assistant
• Supported executive leadership by managing office operations and scheduling.
• Drafted and distributed meeting minutes, coordinated events, and managed records.
• Handled confidential information with professionalism and discretion. Department of Veterans Affairs Concord, CA 10/09 - 06/10 Program Technician
• Provided administrative support, including managing case files and records.
• Assisted veterans in accessing benefits and healthcare resources.
• Conducted outreach to promote program services and support for veterans. California Highway Patrol Fairfield, CA 09/06 - 10/09 Office Services Supervisor
• Supervised office staff, oversaw daily operations, and ensured efficient workflow.
• Coordinated scheduling, maintained records, and handled departmental communications.
• Trained new staff on office protocols and procedures. Employment Development Department Oakland, CA 01/03 - 09/06 Employment Program Representative
• Provided clients with job search assistance, career counseling, and employment resources.
• Conducted workshops and collaborated with local businesses for job placements.
• Assisted in administering unemployment benefits and support services. Education
• High School Diploma Drew College Preparatory, San Francisco, CA • Associate of Arts Skyline Community College, San Bruno, CA
• Bachelor of Arts (in progress) Kaplan University, Online Studies References available upon request
Contact this candidate