Logistics Coordinator Field Services
Resume:
Hugo R. Ortega
Sycamore, Illinois 60178
*************@*****.***
Summary
Enthusiastic, highly motivated Field Services and Asset Management supervisor at Rush University Medical Center majoring in Mathematics/ Computer Science Minor attending Roosevelt University who plans to make a move into Database Analysis as a professional. Being a Mathematics major you obtain certain skills that make mathematicians unique in the workforce. With courses like mathematics, computer science and finance critical thinking is crucial all while remaining a self highly motivated, team oriented, Individual who can apply their knowledge and experience in the industry to excel, improve, learn and teach fellow coworkers.
Experience
Rush University Medical Center
Asset Management Analyst/ Field Services Supervisor
Department of Information Services
November 2022- Present
In the Service Asset Management Analyst and Field Services supervisor role at Rush University Medical Center, in the Department of Information Services, you are put under extreme pressure both under several distinct departments and the D&IS to put IT Field Services up to date on who, what, when and where need asset and technology services. Working hand in hand with the procurement team you resolve, and coordinate hospital staff asset and technology needs coordinating when they receive equipment.
This role identifies, researches, and resolves technical inquiries received via phone, email, and messaging applications
Responsible for providing a positive customer support experience by communicating promptly on progress and handling customers with a consummately professional attitude
Troubleshoots information systems and determines resources required to return to optimum performance
Keeps management informed of trends, significant problems and expected delays
Create a positive customer support experience and build a strong relationship through deep problem understanding, timely resolution or escalation, prompt communication, and handling of clients with a consummately professional attitude
Provides first contact and incident resolution to customers with hardware, software, and application problems.
Updates, monitors and assigns ticketing and purchasing systems as assets get delivered to notify various parties of receipt.
Imaging PC’s, laptops and dekstops. Both Windows and Apple products.
Naming, moving and adding users into Rush network via company Active directory.
Proficient in INFOR Lawson, and Service Now.
Ferrera-Ryder Distribution Center
July 2022- October 2022
Help Desk Support
As a Help Desk Support I had the responsibility to contribute IT support for productivity, operations systems. In contrast to a logistics coordinator for this same company problem solving skills are high in order to pinpoint technical issues and present solutions to address the root problems. Alongside these responsibilities advanced data entry and customer service duties were also implemented.
Key Duties and Responsibilities
Advanced knowledge in Microsoft office 365
Installing and configuring operating systems, networked and local printers.
Providing service on ticketing systems submitted via email and/or phone.
Review PDF'S and edit word documents
Make excel templates
Utilize pivot tables and other functions in excel
Perform high volume data entry
Customer service
July 2021- July 2022
Ferrera-Ryder Distribution Center -Logistics Coordinator
As a Logistics Coordinator at the Ferrera Ryder Distribution Center you have the essential role of overseeing all aspects of the company’s supply chain from preparation to transportation to delivery.
Key Qualifications and Responsibilities
Performed detailed data analysis to identify problem areas and create actionable growth strategies.
Managed every stage of the 3PL process for e-commerce clients to ensure the timely delivery of their domestic orders every month.
Evaluated the performance of carriers in relation to company goals.
Worked to advance a positive supply chain and powerful logistics networks.
As a logistics coordinator, we also had to not only manage logistics in our distribution center but also had to work with transportation management which included planning and execution, procurement, freight bill and audit.
October 2020- July 2021
3M Distribution Center- 899 warehouse operator
As an 899 Warehouse Operator, I had the opportunity to collaborate with some of the most innovative and diverse people around the world. Here are some of the many responsibilities and skills I acquired in my time there:
Operating Power Industrial Vehicles (PIV)
Picking and packing orders
Loading and unloading stock
Moving stock around by hand or by using lifting gear or PIV
Checking for damaged or missing items
March 2020 - July 2020
The Parts Place Inc, Dekalb, Illinois - Customer Service/ Administrative Assistant
Performing cost-benefit analyses of existing and potential customers
Selling products and services using solid arguments to prospective customers.
Provided administrative support to the owner and Sales Managers on a daily basis.
Bookkeeping
August 2019 - December 2019
5 stones, - Order Picker
Safely, accurately filled and packed orders for nationwide distribution
Ability to work in a fast paced environment and be flexible regarding current company needs
June 2018 - December 2018
Sauber Manufacturing, Virgil, Illinois - Machine Operator
As a machine operator at Sauber I was required to learn many styles of cutting steel pipes, reading blueprints all while the quality of the cutting was being met.
Operating Laser Jet Cutter
Operating saws, press break, and benders.
April 2016- August 2016
Target Distribution Center. Dekalb Illinois- Warehouse Operator
Pulling warehouse orders
Loading and unloading trucks.
Moving merchandise throughout the warehouse.
February 2015-March 2016
Alexanders Drywall INC. Sycamore, Illinois. Office Assistant.
Education
August 2011 - May 2018
Kishwaukee College, Malta, Illinois - Associates of Science.
City Colleges of Chicago. Chicago, Illinois- Transfer
Roosevelt University. Chicago, Illinois- Bachelors of Science, Mathematics. Minor in Computer Science.
August 2020- May 2025
Notable Coursework
Financial Accounting
Calculus 1,2,3.
Computer Science 1 (c++)
Computer Science 2(Java)
Linear Algebra
Differential Equations
Financial Mathematics
Data Mining
Managerial Accounting
Qualifications
ITIL Framework
Experience working for a major hospital
Proficiency in ServiceNow
Proficiency in Infor Lawson
Proficiency in Blue Yonder
Knowledge in Webex, Zoom and Microsoft Teams
Proficiency in Microsoft Office Suite/ Office 365, Microsoft Windows OS
In Process to obtain Legacy Systems and EPIC.
Network +, A+ and Security +.
Contact this candidate