Customer Service Rep
Resume:
Catherine Fisk
Albuquerque, NM *****
****************@*****.***
Work Experience
CDC
Kirtland AFB - Albuquerque, NM
February 2020 to May 2022
Im helping the children discovering and using life skills for themselves, handling choices they need to make for what is right in their daily decisions that they are encountering. We write, read, create loge displays, art, and just playing games to get along with others. Attitude and emotions fall into the picture always.
clerk
Lowe's Home Improvement - Albuquerque, NM
March 2015 to October 2020
I was a clerk, cashier. Helping customers with their purchases with either cash, checks,cc or money orders.When I was not busy, I would help customers locate items they were looking for. I enjoyed working with people.
PE teacher/EA
Albuquerque School of Wxcellence - Albuquerque, NM August 2016 to July 2017
I taught PE to 1st to 6th grade children. When I wasn't teaching PE, I was their Educational Assistant. I helped the teachers with whatever they needed to do with the children Customer Service Rep
TGand Y, Kmart - Las Vegas, NM
September 1979 to December 1982
Helping customers with their purchases and understanding what they are looking for so they leave the store content and coming back.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Processed exchanges and refunds
Education
Highlands University in Education
New Mexico Highlands University - Las Vegas, NM
September 1980 to May 1985
sophmore in college in Elementary Education
New Mexico Highlands University - Las Vegas, NM
September 1980 to May 1984
High school diploma or GED
Skills
• Classroom Management
• Teaching (5 years)
• Mentoring (5 years)
• Writing Skills (5 years)
• Military Experience (5 years)
• Childcare (5 years)
• Experience Working With Students
• Math
• Toddler Care
• Experience with Children
• Tutoring (5 years)
• Autism Experience
• Early Childhood Education (5 years)
• Organizational Skills
• Babysitting
• Curriculum Development
• Behavior Management
• Classroom Experience
• Time Management
• Administrative Experience
• Restaurant experience
• Microsoft Access
• Clerical experience
• Communication skills
• Salesforce
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E5
May 1979 to December 1985
I was in the band in Santa Fe, NM. Now I think the band is located here in Albuq, NM off of Wyoming street. We practiced songs and performed for events thru out NM. Even in parades, it was wonderful. Certifications and Licenses
Substitute Teacher/ Educational Assistant
August 2017 to August 2024
Educator License with Stipulations
Professional Educator License
Food Handler Certification
Secret Clearance
Assessments
Front desk agent (hotel) — Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Familiar
May 2020
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Expert
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Early childhood development — Completed
August 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Work style: Conscientiousness — Completed
July 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed
Elementary school classroom management — Proficient December 2018
Measures a candidate's ability to promote learning in an elementary school environment by maintaining classroom order among students.
Full results: Proficient
Cashier skills — Completed
October 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Verbal communication — Familiar
March 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Active listening — Completed
June 2021
Actively listening and appropriately responding in conversations Full results: Completed
Customer service — Familiar
June 2022
Identifying and resolving common customer issues
Full results: Familiar
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Familiar
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Logic & critical thinking — Familiar
December 2019
Using logic to solve problems.
Full results: Familiar
Scheduling — Completed
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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