Customer Service Representative

TIMEYIN OYIBO-KPEREGBEYI

Tel: 090********, 090******** Email: ************@*****.***

Block 412, Amuwo Odofin, Jakande Estate, Mile 2, Lagos

Nationality: Nigerian D.O.B: 25/09/1998 Sex: Female

PROFESSIONAL SUMMARY

Experienced customer service representative with 2 years of expertise. Proficient in resolving

inquiries, and maintaining satisfaction. Strong communication, problem-solving, and conflict

resolution skills. Track record of exceeding targets and enhancing customer relations.

Committed to ongoing improvement and adept at adapting to diverse customer needs.

SKILLS

Excellent Communication Skills Active Listening Problem-Solving Conflict Resolution Empathy

Patience Time Management Adaptability Attention to Detail Multitasking Customer Relationship

Management Decision-Making Team Collaboration Product Knowledge Persuasion Positive

Attitude Stress Management Organizational Skills Critical Thinking Cultural Competence

Interpersonal Skills Negotiation Skills Professionalism Initiative Reliability

WORK EXPERIENCE

AXA MANSARD INSURANCE PLC 03/2024 - 07/2024

Sales/Financial Advisor

● Offer financial advice and solutions to clients, encompassing insurance, investments, and

wealth management.

● Identify and pursue new sales opportunities to achieve and surpass sales targets.

● Build and sustain long-term relationships with clients, providing continuous support and guidance.

● Perform financial analysis and develop personalized financial plans for clients.

● Keep abreast of industry trends, products, and regulations to maintain expertise.

RENNERS 12/2023 - 02/2024

Marketing Strategist / Field Marketer

● Researched, developed and communicated marketing plans to meet company's goals.

● Gathered insights into customer preferences, pain points, and expectations.

● Collaborated with multifunctional teams to execute marketing plans.

● Analyzed feedback to identify trends and adjust marketing strategies accordingly.

● Formed healthy relationships with customers and prospective clients.

MINISTRY OF AGRICULTURE AND NATURAL RESOURCES 06/2022 - 06/2023

Administrative Assistant to the Commissioner

● Organized and maintained records, inquiries, and correspondence, ensuring quick

access and retrieval.

● Helped in monitoring and ensuring compliance with customer service standards and

procedures and provided deedback for improvements.

● Coordinated inventory of supplies or materials necessary to ensure smooth functioning of

the company.

● Filed incoming and outgoing documents from units to sub-units.

ORIFLAME COSMETIC SERVICE POINT 12/2021 - 06/2022

Sales Manager/Representative

● Successfully achieved sales increase by 50%.

● Increased customer base by 30% due to the efficient and effective delivery of quick service.

● Effectively handled an average of 50 incoming calls daily.

● Collaborated with the team to quickly resolve customer complaints in order to ensure satisfaction.

CERTIFICATIONS

Health and Safety at Work, Risk Assessment Application, Environmental

Awareness Management Strategies for People and Resources

EDUCATION

B.Sc Zoology 12/2016 - 09/2021

Lagos State University, Ojo

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