Customer Service Insurance Sales
Resume:
Carmen Holdren
Vinton, VA *****
***************@*****.***
Professional Summary
Dynamic and results-driven professional with a solid background in customer service and sales. Proven track record of exceeding targets and delivering exceptional customer experiences. Skilled in building relationships and driving business growth.
Work Experience
Sales/retention
Megan Laughon State Farm.-Salem, VA
October 2023 to Present
Increased sales revenue by implementing targeted marketing campaigns and
· personalized customer interactions.
Successfully retained high-value customers through exceptional relationship-
· building and problem-solving skills.
Consistently exceeded sales quotas by utilizing persuasive communication
· techniques during customer interactions.
Demonstrated ability to analyze customer needs and recommend tailored
· solutions to drive sales.
Package Handler
UPS-Vinton, VA
September 2024 to December 2024
• Inspected packaged items for quality control purposes, identifying any defects or issues
• Maintained a high level of accuracy and attention to detail while packaging items
• Followed safety protocols and guidelines to ensure a safe working environment for all employees Insurance Sales/customer Service
Todd Selkirk State Farm.-Blue Ridge, VA
February 2023 to July 2023
Streamlined customer service processes, reducing response times by 30%.
· Implemented targeted marketing strategies to attract and retain high-value
· customers.
Trained new hires on product knowledge and sales techniques to improve
· performance.
Insurance Sales/multi-line Specialist
Gregg Lee State Farm.-Vinton, VA
April 2012 to March 2022
Achieved consistent sales growth through effective client relationship
· management and tailored insurance solutions.
Demonstrated strong knowledge of insurance products and coverage options
· through ongoing professional development.
Proven track record of exceeding sales targets and generating new business
· opportunities.
Provided exceptional customer service, prompt claims handling, and proactive
· risk assessment for policyholders.
Education
BACHELOR OF MUSIC in MUSIC PERFORMANCE
Hollins University - Hollins, VA
2007 to 2011
Skills
• Administrative Experience
• Retail sales
• Customer service
• Data entry
• Insurance Sales
• Working with people with developmental disabilities
• Analysis skills
• Underwriting
• Account Management
• Working with people with autism
• Inside sales
• Childcare
• Effective communication
Problem-solving
Patience
Active listening
Empathy
Time management
Conict resolution
Multitasking
Attention to detail
Adaptability.
LANGUAGES
French Advanced. Diploma in
Advanced French
• Sales
• Communication skills
• Time management
• Cash register
• CRM Software
• Dementia care
• Kitchen experience
• Telemarketing
• Salesforce
Certifications and Licenses
Driver's License
Insurance Producer License
Property & Casualty License
Personal Lines License
Life & Health Insurance License
Life Insurance License
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