Scrum Master Business Analyst

Jeff Ackerman

Rogers, MN 612-***-**** ************@*****.***

www.linkedin.com/in/jeff-ackerman-3aa6a111

Sr. Business Analyst / Scrum Master

SUMMARY

Adaptable and results driven with a diverse professional background including more than 3 years experience as a Scrum Master, 10 years as a Business Analyst, 2 years as a Product Owner, 15 years as a Valuation Specialist, and 4 years of software development and financial reporting.

Energetic Scrum Master with 3+ years of experience leading multiple global teams concurrently. delivering high quality SDLC technology driven solutions and delivering successful projects of varying complexity. Skilled in removing impediments, facilitating team meetings, and fostering an environment that embraces Agile practices.

Proficient in Agile methodologies, particularly Scrum and Kanban frameworks that drives repeatable and predictable software releases.

Proven leader, communicator, risk manager and team builder of large cross-functional teams.

Valued advisor and relationship builder who provides support and partnership to key stakeholders and executive leadership in order to translate complex business needs into identifiable targeted business value.

Industry experience across Manufacturing, Government [Tax], Real Estate and Mortgage, Financial Services, Transportation and Logistics.

Lead and Facilitate Agile ceremonies including PI Planning, Sprint Planning, daily SCRUM standups, Features & Stories Estimation and Mapping Sessions, Sprint Reviews, Product Manager Demos and Sprint Retrospectives.

Extensive experience decomposing Epic’s into Features and User Stories, defining acceptance criteria and documenting utilizing Azure DevOps and Jira

Skilled in tracking and reporting KPIs to executive leaders. CORE COMPETENCIES

Azure Dev Ops / TFS

JIRA

Scrum Master

Business Analysis

Workflow Diagrams

Process Flow Modeling

SDLC Custom Development

Agile (Scrum), Kanban, Hybrid, Waterfall

Remote Team Building

Project Scoping & Plan Creation

PI & Sprint Planning Events

Product Backlog Grooming &

Prioritization

User Acceptance Testing

Root Cause Analysis

Risk Mitigation

Conflict Management

Requirements Elicitation

Confluence & Sharepoint

MS Office

PROFESSIONAL HISTORY

Protolabs Manufacturing December 2020 to Jan 2025

Scrum Master and Product Owner – Sr Business Analyst

Throughout my term of employment was promoted and given additional roles numerous times.

(Business Analyst, Senior Business Analyst, Scrum Master, Product Owner).

Led Global IT (Networking, Systems and Services) teams responsible for building and maintaining the global network, Azure cloud infrastructure and HR systems. This was concurrent with leading a remote Manufacturing Software development team responsible for building and maintaining the ES, MES and Scheduling software for our plants in the US and Germany. This included C#, Java, SQL, API’s, Datadog, Angular and AzDo delivery pipelines.

Improved the IT agility by implementing Kanban style workflow management, and leading standups with stakeholders, teams and management.

Reduced the IT redundancy by building out Azure Dev Ops dashboards to clearly indicate priority, and highlight duplication between teams. This saved teams approximately 10 hours of work per week.

Led and managed the 3DP Manufacturing Software team through 3 large scale projects. o DFM (Design for Manufacturing) project that reduced defective parts and therefore reduced rework, improved customer confidence, and provide a labor and material cost savings of over $3,000,000 annually.

o Market Based Lead Times was developed to ensure our lead times and pricing were competitive with the market. It also gave customers the opportunity to pay for speed. Rather than a single lead time and price for custom parts, this project provided 3 levels of speed and pricing for a customer to choose from when ordering parts. The outcome of this project resulted in annual increase of nearly $4,000,000 in 3DP revenue. o ESSI scheduling software. An in house developed manufacturing scheduling software to replace an expired off the shelf solution that was in use. Building in house gave a market advantage by strategically bundling customer orders into a single platform reducing machine time and material waste. Additionally, this new software reduced scheduler man hours. This project created an annual cost savings of approximately $400,000.

Created a feature & story map for the ESSI project and facilitated the project estimation process.

Met regularly with the ESSI product manager, software architect and development leads to discuss and finalize the technical design of new features.

Owned, organized & prioritized the features & stories in the team’s backlog in accordance with the stakeholder requests and identified dependencies in Azure Dev Ops.

Documented features’ high-level description, scope, benefits & dependencies.

Worked to determine MVP (minimum viable product), and then incremental rollouts.

Managed KPI and metric creation, risk mitigation and communications to stakeholders.

Executed multi-week to multi-year projects in Scrum, Kanban and Agile methodologies

Decomposed features into user stories and drafted descriptions & acceptance criteria.

Created wireframes & form mockups using Adobe XD and Figma to validate user requirements and increase the team’s understanding of the requested software.

Familiarized the SCRUM team with user stories requirements and addressed questions from team members throughout the sprint.

Facilitated & lead SCRUM ceremonies such as Sprint Planning, daily SCRUM, Features & Stories Grooming Sessions, Sprint Reviews, Product Manager Demos and Sprint Retrospectives.

Facilitated SCRUM process discussions to uncover root causes of inefficiencies. This helped to identify ways to predict & stabilize team velocity. Avenu Insights 2018-2020

Business and Implementation Analyst

Worked on a large scale, multi year software development project for our County Assessor Clients. This software is a custom build software to replace and greatly improve the County Assessors tax assessment and collection process.

Acted as a SME (Subject matter expert) on the property valuation development team. Extensive property valuation background allow me the opportunity to be one of the go to experts when development teams required additional detail.

Worked with a team of Business Analysts that served as the liaison between the client business stakeholders and development teams.

Participated in daily Scrum, feature refinement, and documented functional (and nonfunctional) requirements.

Participated in feature refinement, user story creation, while working with multiple client product owners.

Developed lesson plans and training materials that were used while also leading classroom and virtual training to the customer.

Conducted customer site surveys to ensure data and inputs were correctly and fully considered. Corelogic Valuation Solutions, Inc. 2011-2018

Certified Real Property Appraiser

Research and analyze large data groups to develop opinions of Real Property Value. Utilize Microsoft Excel and valuation desktop and mobile software. Report the results with detailed written documents.

Development of residential rent schedules, and lease analysis.

Engaged as a SME for developing and testing software products. With this, I would work cross functionally with IT and vendor management to test and implement software / hardware changes.

Worked with a team to review a newly developed, in house software product. Ultimately determined that it was more cost effective to use an out of the box solution.

Engaged as a trainer and mentor for less experienced colleagues. This included process and software training.

Ackerman Appraisal Services Inc. 2004-2011

Owner and President

I ran all aspects of a small business. This includes property valuation as the primary objective. As an owner, my duties were vast. These include develop and maintain relationships with local and national lenders. Research and set competitive, value driven pricing. Develop training and education programs for clients to ensure value added services. Work with strategic client leaders to determine best practices. Maintain all bookkeeping and accounting of business expenses and income. Deliver quarterly and year end reports to accountant for final review, and maintain monthly entries. Evaluate and implement all internal hardware and software. Cargill 1999-2002

Business Analyst

Manage projects. Gather and prioritize business requirements, and assess practicality of new user tools/interfaces. Write user stories.

Determine and maintain project timelines, communicate progress to users and business personnel. Technical Analyst and Developer

Design and build GUI’s and application tools with SQL, VBA, Visual Basic 6.0, and JAVA.

Test, and implement software to production. Provide support of the software.

Develop and maintain user and technical documentation.

Train end users on new and existing tools and applications.

Financial Systems Analyst

Gather requirements and analyze requests for the development of business unit specific reports.

Retool inter-company financial reports with Peoplesoft Nvision/Excel and VBA.

Update and maintain databases in Microsoft Access.

Ad-hoc query writing with PeopleSoft Query.

Report management between worldwide offices with replication software. EDUCATION

o Course work. Professional Scrum Product Owner, Scrum Master and Agile Principles, Business Analyst Professional, Career Academy Online. o AA Information Management Systems, Dunwoody College of Technology o Bachelor of Arts in Economics and Political Science, Arizona State University

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