Quality Assurance Claims Processor

DW

DESTINY WARD

**************@*****.*** 682-***-**** Fort Worth, TX 76137 WWW: Bold Profile

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient Claims Processor known for high productivity and task completion. Possess specialized skills in claims analysis, documentation verification, and regulatory compliance ensuring smooth operation flow. Excel in time management, problem-solving, and communication, leveraging these soft skills to effectively manage workloads and facilitate clear interactions with all stakeholders. Document Preparation

Verbal and Written Communication

Staff Management

File and Records Management

Corrective Actions

Customer Satisfaction

Persuasive Negotiations

Sales Expertise

Product Knowledge

CRM Software

Time Management

Consultative Selling Techniques

Client Base Retention

Complex Project Negotiations

Active Listening

Cross-Cultural Sales

Analytical Problem Solver

Critical Thinking

Complex Problem-Solving

B to B Sales

Negotiation

Service-Orientation

TSi Logistics

Claim Processor

08/2023 - Current

Negotiated settlements with claimants or their representatives when necessary.

Organized information by using spreadsheets, databases or word processing applications.

Performed quality assurance reviews on completed work to ensure compliance with standards.

Entered claim information accurately into database systems. Managed workload to meet or exceed productivity and quality standards. Amazon fulfillment center Irving, TX

Amazon Associate

03/2022 - 07/2023

Ensured compliance with company safety regulations at all times while on the job.

Bagged or packaged purchases and wrapped gifts.

Used scanners to track parcel information, condition or receipt. Assisted in packaging and labeling of products for shipment. Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts. Moved large and bulky items manually or with pallet jacks or forklifts. Performed cycle counts to maintain accurate inventory records. Ameritex guard services

Customer Service Representative

03/2021 - 02/2022

Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

Respond quickly to incidents and assessed active situations for security Summary

Skills

Experience

concerns

Check identification of persons entering and exiting facility to eliminate unauthorized visitors

Secure premises and personnel by patrolling property and monitoring surveillance equipment

Work independently and collaboratively to resolve urgent issues to protect lives and property

Handled customer inquiries and suggestions courteously and professionally

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Answered constant flow of customer calls with minimal wait times Answered customer telephone calls promptly to avoid on-hold wait times Helped customers locate products and checked store system for merchandise at other sites

Rotated stock and restocked shelves to maintain product availability and store appearance

Lake Worth High School Lake Worth, TX

High school diploma

05/2019

Azle, TX

Fort Worth tx

Education and Training

Education and Training

Contact

Contact this candidate