Customer Service Children's

NICOLE M. ALLEN

*** **** ** **********, ** *****

835-***-**** (primary)

************@*****.***

OBJECTIVE

Passionate professional seeking an opportunity to expand practical experience and utilize proven skills in customer service management and my creativity. EXPERIENCE

Arista at Meadows Springs

08/15/2024-Current

● Taking care of my residents that have muscular dystrophy and need total dependence assistance with there’s daily needs and tasks

● Helping with there therapy to help regain balance and stability

● Feeding, one on one companionship

Homewell Senior Care

08/13/2023-11/20/2024

• Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

• Bathed and cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

• Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

• Performed a variety of duties as requested by client, such as obtaining household supplies or running errands.

Saint Francis Early Learning Center 09/14/2020-07/23/2023

● I as an childcare worker I’ve monitored children's safety and ensure they have enough rest, playtime, and physical activity.

● As an childcare worker implement developmentally appropriate disciplinary measures to maintain control.

● Communicated with families, report behavior, and schedule conferences to discuss children's needs.

Home Health Care (HHA), Interim Health Care 06/2019 - 08/2019 Johnstown, PA

• Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

• Bathed and cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

• Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

• Performed a variety of duties as requested by client, such as obtaining household supplies or running errands

• Directed patients in simple prescribed exercises and ensure patients take their medicine Floor Associate, Redner's Warehouse Market 09/2017 - 01/2018 Collegeville, PA

• Answered customers' questions about merchandise and advised customers on merchandise selection

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise

• Received, opened, unpacked and issued sales floor merchandise

• Cleaned display cases, shelves, and aisles

Teacher Aide, Creative Care Educational Center 03/2017 - 07/2017 Norristown, PA

• Maintained a safe play environment and observed and monitored children's play activities

• Communicated with children's parents or guardians about daily activities, behaviors, and related issues

• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts

• Sanitized toys and play equipment and dressed children and changed diapers • Identified signs of emotional or developmental problems in children and bring them to parents or guardians attention

• Helped children with homework and school work

• Created developmentally appropriate lesson plans Housekeeping, Embassy Suites 04/2016 - 09/2016

Wayne, PA

• Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts

• Disinfected equipment and supplies, cleaned rooms, hallways, lobbies, lounges, restrooms, areas so that health standards are met

• Emptied wastebaskets, emptied and clean ashtrays, and transported other trash and waste to disposal areas

• Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items

• Cleaned rugs, carpets, using vacuums and dusted and polished furniture and equipment

• Kept storage areas and carts well-stocked, clean, and tidy Cashier and Cook, Burger King 11/2010 - 07/2011

Blue Bell, PA

• Cooked the exact number of items ordered by each customer, working on several different orders simultaneously

• Prepared and serve beverages, such as coffee or fountain drinks

• Cleaned food preparation areas, cooking surfaces, and utensils

• Served orders to customers at windows, counters, or tables

• Cleaned, stocked, and restocked workstations and display cases

• Maintained sanitation, health, and safety standards in work areas

• Took food and drink orders and received payment from customers

• Verified that prepared food meets requirements for quality and quantity EDUCATION

Norristown Area High School 09/2010 - 06/2013

1900 Eagle Dr, Norristown, PA

High school graduate or equivalency certificate (GED) Delton Academy-CNA License 08/2024-10/2024

SKILLS

• Customer Service (9 years) • Communications (4 years)

• Adaptability & Flexibility (6 years)

• Creativity (4 year) • Leadership & Management (3 years)

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