Customer Service Representative

RODRICK MAYS

***** ******* **** • Euclid, OH ****3 • 216-***-**** • *************@*****.***

SALES MANAGMENT • OPERATIONS MANAGEMENT • BUDGET ADMINISTRATION

PROFESSIONAL SUMMARY

A business professional with over ten years of experience maximizing P&L performance, increasing sales, reducing shrinkage, job creation, and making sound decisions as it pertains to risk, profitability, and customer service.

COMPETENCIES

Accounts Payable/Receivables

Profit & Loss Statements

Accounting

Payroll functions and procedures

Budgeting

Job creation and Monitoring

PROFESSIONAL EXPERIENCE

Mays Clean-Up Services, LLC Euclid, OH January/2013-Present

Operations Manager

Source, vet, and manage a network of qualified vendors (contractors, cleaners, inspectors) to perform necessary repairs and maintenance on properties.

Negotiates contracts and pricing with vendors to ensure cost-effectiveness.

Monitors vendor performance and address quality issues promptly.

Coordinates regular inspections of vacant properties to identify maintenance needs and potential damage.

Conducts detailed property assessments to determine necessary repairs and associated costs.

Generates detailed inspection reports with photos and recommendations.

Assigns repair work orders to appropriate vendors based on property needs and vendor expertise.

Tracks work order progress, ensuring timely completion of repairs within budget.

Develops and manages property preservation budgets to ensure cost-effective operations.

Analyzes repair costs and identify areas for cost reduction strategies.

Monitors expenses and address any significant variances from budget.

Ensures all property preservation activities adhere to local regulations and legal requirements regarding vacant properties.

Stays updated on industry standards and best practices related to property preservation.

Provides training and coaching to staff on property preservation procedures and quality standards.

Refresh Dental/Dental Express Middleburg Heights, OH April/2011-October/2012

Office Manager

Ensured flawless execution of operational standards, including compliance with established company policies, procedures, and governmental regulations.

Consistently monitored and worked of accounts receivables within a portfolio of 400+ accounts through written Company A/R policies.

Developed action plans on an office specific basis such that all claims paid based on the initial submission.

Increased overall production by 60% while increasing collections by 78%.

EDUCATION

DeVry University Columbus, OH

Bachelor’s in business management

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