Quality Assurance Project Manager

Toms River, NJ ***** • 718-***-**** • ******.********@*****.***

Experienced Management and Operations professional, with 20+ years’ experience providing service and support to customers in the Logistics Industry. Proven focus on leadership, quality assurance, patience, and effectiveness in communications with thousands of customers globally. Superior multi-tasker and troubleshooter upholding a steadfast demeanor in customer resolution and satisfaction. History of personal excellence and propelling the performance of others through strong people management and problem-solving skills. CORE COMPETENCIES

Strategic Planning Contracts Negotiations Logistics Client Relationships Team Building Cost Control Continuous Process Improvement Vendor Management Project Coordination Lean Processes 3PL Coaching PROFESSIONAL EXPERIENCE

RSM FACILITY SOLUTIONS – PARAMUS, NJ

Project Manager, Facilities July 2022 - March 2024 Responsible for ensuring all maintenance and repair work orders are completed in a timely and professional manner while meeting/exceeding the client expectations. Demonstrate a high level of responsibility, managerial experience for 3+ employees, and leadership over facilities projects.

• Maintained and improved core understanding of facility systems (functions, processes, materials) for plumbing, electrical, 7xtures, doors, HVAC, flooring, and more.

• Partnered with clients to discuss repairs based on expertise and insights that add value to the tech 7ndings or client issues.

• Increased team members knowledge and skills to meet the needs of their role, write & monitor employee goals, and mentor, coach, & discipline staff. Rewarded employees for a job well done.

• Led daily review and management of assistant project managers’ work, prioritizing workloads when and where necessary.

• Managed client work order veri7cation processes according to client service level agreements. CPC LOGISTICS – CLIFTON, NJ

Benjamin Moore Paints. Inc., Site Manager Oct 2014 - July 2022 Responsible to direct and manage 45 union employees. Managed the safe and ef/cient transport and destruction of all client materials. Responsible for executing the procedures and creating ef/ciencies surrounding them to guide on-site teams’ day-to-day operations.

• Delegated assignments and monitored work performance ensuring strict compliance with DOT and company policies, procedures, and regulations as well as performance management.

• Closely monitored budget allocations and determined staf7ng based upon strict adherence to budgetary restrictions and key performance indicators.

EASTERN CONNECTION – NEWARK, NJ

Operations Manager Oct 2014 - Mar 2015

Directed and managed 20+ employees. Monitored budget allocations, staf/ng, and overall performance, ensuring strict compliance with company-wide policies, procedures, regulations, and DOT. Monitored and tracked service levels to ensure 98% and above service levels and individualized goals and targets were met.

• Managed company’s central sorting HUB line haul operations, ensuring ef7cient on time departer.

• Closely monitored budget allocations and determined staf7ng based upon strict adherence to budgetary restrictions and key performance indicators.

• Saw increased productivity by 20% while simultaneously reducing head count by 5%.

• Supervised daily Service Center & courier operations of inbound sorts and daily PUD, ensuring a smooth-running, safe, ef7cient, and timely handling & transport of client materials.

• Ensured via management that all high-valued accounts adhered to proper sorting procedures.

• Cut company operating budget by implementing KPI’S, work schedules and accountability metrics.

• Recruited, screened, interviewed, hired, and trained all new employees and/or Independent Contractors.

• Developed and implemented operational plans including route structures/planning ensuring equal disbursement of work and coverage for 20+ routes.

• Generated target speci7c management reports and daily operations reports reflecting courier service levels pertaining to accuracy, productivity, timeliness, and overall ef7ciency. SF EXPRESS CORP USA – QUEENS, NY

Operations Manager Sep 2013 - Sep 2014

Built, led, and mentored a diverse team of department supervisors, drivers, and frontline staff, promoting a culture of collaboration, accountability, and continuous improvement. Worked closely with various teams to implement and manage processes, enhance productivity, and maintain company standards of quality & customer service.

• Involved in the development of company public utility district (PUD) operations.

• Managed E-commerce business of exporting to China.

• Provided guidance to supervisors with respect to personnel, quality, and safety.

• Hired, trained, developed, and assessed staff effectively based on company metrics and KPI’s.

• Maintained and controlled all company supplies.

• Managed and maintain relationships with key vendors and suppliers to secure the best terms, quality, and timely delivery of materials and services for all 3PL contracted vendors. FLEETGISTICS – SECAUCUS, NJ

Operations Manager Jul 2012 - Sep 2013

Managed the daily 3PL of medical supplies throughout the tri-state area, including performance monitoring of contractors and staff, overseeing several critical areas for smooth running operations.

• Recruited independent contractors to help expand company efforts in the area.

• Successfully conducted thirty-minute emergency medical response in NYC during Hurricane Sandy. TNT EXPRESS, LLC – QUEENS, NY

Operations Supervisor Apr 2010 - Jul 2012

Enhanced productivity and services through the introduction of the LEAN method. Held ownership of change initiatives from implementation through to project delivery via internal governance and controls.

• Oversaw production schedules and ensure adequate manpower coverage to complete all required work.

• Identi7ed & eliminated unnecessary complexities within business processes. Pursued continuous improvement initiatives throughout operations.

• Maintained a fleet of 30+ vehicles, which included scheduled maintenance, vehicle breakdowns, and fleet cleanliness.

SHRED-IT USA – BROOKLYN, NY

Operations Supervisor Oct 2008 - Apr 2009

Managed and oversaw daily Service Center/CSR’S operations ensuring a safe and ef/cient transport and destruction of all client materials. Directed and managed 30 employees.

• Delegated assignments and monitored work performance ensuring strict compliance with DOT and Shred-it policies, procedures, and regulations as well as performance management.

• Closely monitored budget allocations and determined staf7ng based upon strict adherence to budgetary restrictions and key performance indicators.

ROTO-ROOTER SERVICE COMPANY – SOMERSET, NJ

Production Manager Sep 2007 - Oct 2008

Monitored performance with service technicians by providing coaching, counseling and appropriate levels of direction and support to employees to identify opportunities for improvement and development.

• Conducted performance improvement classes to provide additional training in sales, customer service, and technical skills.

• Set weekly sales targets for service technicians.

• Developed relationships with key commercial customers to build customer loyalty. ROBISON OIL & AIR CONDITIONING – ELMSFORD, NY

Distribution/Customer Service Manager Mar 2004 - Jan 2007 Oversaw and directed daily business operations of Service Center for a reputable company specializing in home heating, oil, gas, and air-conditioning services. Supervised and managed 50+ staff members comprised of Field Supervisors, Service Technicians and Dispatchers.

• Coordinated and assigned workflow; monitored performance; performed weekly scheduling; conducted annual employee appraisals.

• Actively participated in interviewing process; provided recommendations for hire.

• Interacted closely with a diverse clientele including both residential homeowners and commercial businesses.

• Conducted contract negotiations and developed cost-effective contracts; negotiated pricing. DHL WORLDWIDE EXPRESS – TRI-STATE AREA

Courier, Operations, Dispatcher/Field Supervisor Jan 1981 - Mar 2004 Coordinated and managed the pick-up and delivery of time sensitive materials ensuring adherence to DHL guidelines, customer expectations and government procedures.

• Oversaw import & export regulations, duties, and tariffs in various markets.

• Oversaw all aspects of sorting and courier operations in preparation for daily routing.

• Recruited, screened, interviewed, and hired new employees. Performed background checks. TRAINING, CERTIFICATIONS AND EDUCATION

• DHL Worldwide Express

o Dimensions of Leadership

o Competency Based Selection Training

o Speak Easy – Public Speaking

o Pathways to Productivity Management

o Dynamic Dispatch/Density Loop Route

o Smith Defensive driving

o Sexual Harassment

o Drugs in the Workplace

• Tottenville High School

o Staten Island, New York

• New York State

o Commercial Driver’s License Class-B

o Air Brakes, School, and Passengers endorsements

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