Customer Service Inventory Control
Resume:
Julie Riley
Kissimmee, florida 34746
Phone: 407-***-****
Cell: 407-***-****
E-Mail: *********@*****.***
Professional Summary
Highly proactive manager with [3] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
Inventory control and record keeping
Staff scheduling
Natural leader
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Dependable
Punctual
Fast Learner
Team Player
Efficient
Multi tasked
Friendly
Responsible
Work History
November 2007 to Current
steak n shake 12163 apoaka-vineland road, orlando, fl
Manager
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
March 2006 to November 2007
Precedent Management System llc Kissimmee, FL
Customer Service Representative
Answer inbound calls for potential and existing customers
Performed data entry with a strong attention to details
Screen calls to ensure that company policy and procedures are followed
Provided hands on training to new employees
October 2004 to October 2005
99 Super Center Kissimmee, FL
Office Manager
Front end supervisor
High volume cash handling
Deposits,schedules,new hires,Training
Change Orders, Counting down drawers
Customer Service,Fax,Phone?
February 2004 to October 2004
Publix Supermarkets Kissimmee, FL
Customer Service Counter
?Customer Service, Lotto, Western Union
Deposits,Counting Cash Drawers
Refunds,Exchanges,Rain checks
Check out customers
Assist in all aspects to help run store and staff smoothly
Education
1984 Watonga High School Watonga, OK
High School Diploma basic
Certifications
I am certified with the Food and Safety Professionals
certificate no is xe20343672
Contact this candidate