Customer Service Representative

Dominique Ford

Columbus, GA *****

***************@*****.***

+1-334-***-****

Work Experience

Customer Experience Associate

Alorica-Remote

March 2024 to September 2024

• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation

• Utilized skip tracing techniques and tools to locate debtors and initiate contact for repayment

• Implemented effective strategies to reduce delinquency rates and improve overall collection performance

Customer Service Representative

Sitel-Montgomery, AL

October 2022 to July 2023

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

Education

Some college in Healthcare Administration

Fortis College-Montgomery

Skills

• Negotiation

• CRM Software

• Administrative Experience

• Microsoft Office

• Appointment scheduling

• Customer service

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