Customer Service Production Supervisor

Mark Anthony Claiborne

*** ***** ****

Richland, MS 39218

601-***-**** (cellular) ~ *********@*****.***

PROFESSIONAL SUMMARY: To obtain a position that would allow for the utilization of a plethora of professional skills including leadership, sales, team building, customer service, and management.

EXPERIENCE:

WillScot - Mobile Mini Jackson, Mississippi 02/22-07/24

Production Supervisor

• Lead and coach an in-house team and coordinates with external vendors to achieve on-time, quality readiness. Conducts business in compliance with all safety, transportation, and environmental policies.

• Manages employees/vendors health and safety through creating a safer workplace, conducting daily safety meetings, training and observations, and regularly scheduled assessments of the branch. Ensures operating standards are conducted; supported by robust training and communication actions.

• Ensure all work orders are completed effectively. Complete weekly review/reporting on performance to refine strategies. Ensure off-rents inspections are conducted timely; accurate work orders drafted and damage billing issued where appropriate; relocate idle fleet and conduct work order assessments as required; and conduct fleet physical inventories counts.

• Manage the work order system and the drivers that impact inaccuracies (condition coding), develop strategy to ensure variances. Orders, receives and distribute materials to work teams/vendors to support unit completion requirements. Conduct monthly major parts and minor parts inventory counts.

G-Tech (General Motors) Brandon, Mississippi 09/19-01/22

Contractual Operation Supervisor

• Supervised the operation floor (outbound picking and sorting for OVP and Bulk areas)

• Generated start of shift reports for huddle up

• Ensured operation goals were met on a daily basis by making necessary manpower adjustments and work assignments

• Conducted safety inspections and reinforced safety guidelines

• Trained and coached staff

• Reviewed quality claims with employees; conducted layer audits, open countermeasures, quality tours and BPD reviews.

• Generated and reviewed production reported and kept management apprised of activities

• Monitored and verified Kronos at the end of the shift

• Maintained a good rapport with union representative and management alike

• Enforced disciplinary policy, when warranted

Kasai North America Madison, Mississippi 10/15-04/19

Shipping and Receiving Supervisor

• Supervised and coordinated activities of workers

• Engaged in verifying and keeping records on incoming and outgoing shipments and preparing items for shipment

• Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates

• Ensured the 5s program were upheld throughout the plant.

• Ensured production quotas were met on a daily basis

• Ensured Standard Operations Procedures were followed

• Promoted safety and quality

American Howa Kentucky Mississippi Madison, Mississippi 04/14-10/15

Startup Team Leader

• Supervised a team of employees

• Created work instructions for each work station

• Ensured the press machine were operational at all times

• Implemented safety standards within the press area

• Maintained open communication for safety and methods to improve performance

Faurecia Automotive Madison, Mississippi 02/13-04/14

PC&L Supervisor

• Supervised and trained a team of employees for multiple shifts

• Created work instructions, trained, and established standards for offsite warehouse

• Implemented PC&L material teams were in compliance with safety standards

• Ensured all incoming parts were identified and put into respective locations

• Managed the productivity of fork trucks, trailer doors, yard slots, and location and on-time delivery of over $6 million dollars of inventory.

Hostess Brands Corporation Jackson, Mississippi 02/08 – 11/12

District Manager

• Increased sales by motivating route sales reps to sell more incremental displays

• Controlled and decreased stale products through proper ordering practices

• Ensured implementation of the company’s sales and marketing strategies

• Delivered on key performance indicators for revenue, volume, and controllable expenses

• Developed strategic plans to deliver on sales targets in order to grow overall business

• Engaged sales team in all facets of planning route sales activities

• Engaged and developed core competencies in sales people through training, coaching, mentoring, and consistent performance feedback in order to grow overall business;

• Utilized sales data to help drive effective decisions with sales person as well as drive brand growth with customers through the acquisition of new space and displays

• Maintained accounts receivable, payment due balances, and SBT accounts per policy

• Achieved the field safety goals; deliver safety awareness programs to eliminate unsafe acts, eliminated workplace injuries, and lead local organization to achieve the goal of zero injuries.

EDUCATION:

Biology Major Jackson State University Jackson, Mississippi

Certificate of Completion RoadMaster Drivers School Jackson, Mississippi

SKILLS:

• Leadership/Coaching/Staff Development • Sales & Marketing • Customer Service

• Cost Reduction • Conflict Resolution • Quality & Inventory Control

CERTIFICATIONS:

Hazardous waste materials and emergency management

Use of propane

Class A Commercial driver’s license; endorsements include motorcycle, double, and triple

Licensed to operate a forklift

REFERENCES: Available upon request

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