Customer Service Representative
Resume:
Mark Gould
Fairlawn, NJ
**********@*********.***
Summary and Objective
I’m a positive, professional, and enthusiastic customer service specialist with 20+ years of experience. I’m currently seeking a full-time job opportunity where I can contribute my skills and continue my track record of delivering outstanding customer satisfaction.
Key Industries
Retail, Service, Hospitality
Experience
Michael’s-Cedar Knolls, NJ
Retail Sales and Customer Service Representative 2024-present (part time)
Provide retail services and support to customers visiting high-traffic store location
Served as key contributor in pre-opening setup, focusing on intricate visual displays
Marshalls-East Hanover, NJ
Retail Sales and Customer Service Representative 2024-present (part time)
Provide retail services and support to customers visiting high-traffic store location
Century Bath works -Woodland Park, NJ
Customer Service Representative 2020 – 2023 (full time)
Developed one-to-one relationships with customers
Coordinated with production and shipping dept to ensure accurate, on-time delivery
Responsible for troubleshooting to ensure customer satisfaction
CE Northeast -West Caldwell, NJ
Customer Service Representative 2017 – 2019 (full time)
Worked with licensed contractors to help them identify products needed for heating
and central air systems
Provided service and retained comprehensive knowledge of company products
Interplast Group-Livingston, NJ
Customer Service Representative / Marketing Coordinator 1998 – 2016 (full time)
Established and strengthened client relations while simultaneously collaborating with sales managers to help provide accurate quotations and boost revenue
Promptly processed quality control claims and secured payments for outstanding A/R
Investigated and resolved delivery problems while acting as a liaison between multiple company departments
Education & Certification
CW Post College
Master of Professional Studies - Security Management
Bachelor of Arts - Criminal Justice
Certificate – Micro Computer Business Systems
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