Change Management Commercial Lending

Rob Ballard

Wilson, NC ***** 252-***-**** ********@*****.***

Information Technology Leader

Highly accomplished, analytical, and results-oriented IT strategist with extensive experience in leading cross-functional teams, directing system transitions, and driving change management initiatives.

Demonstrated success in overseeing daily IT operations with a proven track record of troubleshooting complex hardware and software issues to ensure system reliability and performance.

A solutions-driven individual with proficiency in setting business goals, optimizing resource allocation, and aligning personnel efforts with projects targets to drive organization success.

Proven expertise in Agile delivery, data conversion, regulatory compliance, and change management, with a strong track record of success in Fortune 500 organizations.

Technical and dynamic leader with proven capabilities in mentoring and coaching team members and collaborating with multiple stakeholders to align technology solutions with business needs.

Core Competencies

IT Leadership & Support Data Migration & Conversion Technical Troubleshooting Budget & Resource Management Team Building & Leadership Vendor & Change Management Process Improvement Initiatives COBOL Python

Education

Bachelor of Science in Computer Science East Tennessee State University

Master of Business Administration East Tennessee State University

Professional Background

Truist Bank Wilson, NC 2022 to 2024

Software Engineering Director (Specialized Commercial Lending)

Directed and supported an Agile Delivery team to optimize performance and ensure seamless functionality across four banking applications in Specialized Commercial Lending: Datascan, GTSNet, CLCS, and Presidium. Ensured adherence to banking standards and regulatory requirements by monitoring legal changes and implementing comprehensive security measures across all software systems.

Enhanced transparency and informed decision-making by leading daily scrum meetings with an Agile Delivery team support and providing senior leaders with regular status reports and updates.

Maximized efficiency and ensured business alignment by collaborating with cross-functional team to efficiently prioritize and manage change requests for bank applications.

Optimized system performance and banking operations by quickly diagnosing and resolving hardware and software issues, including AWS and Azure cloud processing, to minimize downtime and disruptions.

Strengthened team performance and improved project outcomes by making strategic personnel decisions and effectively managing resource allocations through targeted budgeting.

Truist Bank Wilson, NC 2020 to 2022

Truist MOE Data Conversion Lead (Commercial Lending)

Led a mix team of legacy BB&T and legacy SunTrust Commercial lending personnel in commercial lending data conversation project while maintaining strong relationship with external vendors in challenging conditions. Strengthened strategic alignment and drove project success by providing senior executive sponsors with regular and detailed updates on project milestones, risks, and progress.

Enhanced system performance and data integrity by directing a successful transition of $80B SunTrust portfolio from AFS level 3 to AFSVision in 2022.

Facilitated a flawless system migration by coordinating large-scale weekend dress rehearsals and providing post production support to drive system reliability and ensure uninterrupted lending operations.

Achieved business-critical goals on a fixed budget by carefully managing project cost during unprecedented financial crisis without compromising quality and timeliness.

BB&T Bank Wilson, NC 2017 to 2020

Senior Change and Quality Manager (Commercial Credit Operations)

Supervised a team of five employees in supporting and maintaining AFSVision, the key software solution implemented by BB&T Bank to optimize and streamline Commercial Lending community. Effectively allocated team members and assigned tasks to support multiple technical initiatives related to AFSVision.

Upheld data consistency and preserved system functionality by implementing version control and managing changes for AFSVision while ensuring compliance with regulatory standards.

Achieved seamless system transitions with data integrity and accuracy by leading conversion and de-conversion efforts to and from AFSVision.

BB&T Bank Wilson, NC 2013 to 2017

Conversion Chair (Commercial Lending Improvement Program)

Managed a diverse team of 40 BB&T and AFS members for over 4 years to develop innovative and complex technical solutions to convert the legacy BB&T Commercial Loan System (CLS) to AFSVision v2.7. Simultaneously directed my team in integrating systems and data from two acquired banks into legacy CLS.

Delivered a smooth migration of BB&T’s $65B Commercial Lending portfolio from an in-house mainframe system to AFSVision.

Optimized conversion processes by simulating the entire workflow through multiple large-scale dress rehearsals and leading the live events to ensure uninterrupted transition across all systems.

Improved cost efficiency through delivering projects on time and within budget and fostered cross-functional collaboration by maintaining strong vendor relationships.

BB&T Bank Wilson, NC 2006 to 20013

Business Analyst / Project Manager (Credit Solutions Management)

Started as a Business Analyst in the Loan Services department and quickly advanced to Lending Project Manager in Credit Solutions Management. Provided daily support to commercial loan system users and led change management activities to ensure smooth adoption of new processes and technologies.

Significantly contributed in developing in-house technical solutions to address complex business challenges and provided project management support for CLS-related IT initiatives.

Led and managed multiple Commercial Lending data conversions, including the data conversion from the largest bank failure since the Great Depression: Colonial Bank in 2010.

BB&T Bank Wilson, NC 2000 to 2006

Programmer / Analyst

Wrote and supported COBOL programs written for BB&T's in-house Commercial Loan System (CLS). Served as the sole point of contact for all CLS nightly batch cycle support. Supported merger activities from a CLS programming perspective for over 20 bank/data acquisitions.

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