Administrative Assistant/ Receptionist

Kristen Merrick

*********@*****.*** 512-***-**** Austin, TX

OBJECTIVE Eagerly seeking Administrative Assistant role to leverage strong organizational and multitasking skills in a dynamic office environment. Proven experience in managing schedules and providing clerical support makes for an excellent fit for this position. WORK EXPERIENCE Lone Star Meats Austin, TX

Receptionist Apr 2022 - Present

• Greet visitors and clients, ensuring a welcoming environment, and manage a multi-line telephone system by answering, screening, and forwarding calls.

• Maintain security by adhering to procedures, monitoring the logbook, and issuing visitor badges.

• Provide support to accounting and HR departments and organize appointments, updating the company calendar as needed.

IRS Austin, TX

Tax Examiner Feb 2018 - Mar 2022

• Analyzed and processed tax returns to ensure accuracy and compliance with regulatory standards.

• Evaluated and reviewed data to identify discrepancies, implementing corrective actions as necessary.

• Computed taxes, penalties, and interest in alignment with established regulations. Professional Design Group Austin, TX

Administrative Assistant Aug 2016 - Feb 2018

• Managed telephone communications, including answering and transferring calls, and facilitated visitor reception.

• Organized and filed documents while executing general clerical duties to support office operations.

• Scheduled appointments, maintained accounting records, and coordinated the distribution of packages.

Mercury Insurance Group Austin, TX

Underwriting Assistant Apr 2013 - Aug 2016

• Analyzed and verified policy and claim data to ensure accuracy and compliance with company standards.

• Indexed and ordered confidential reports for underwriting staff, facilitating efficient access to critical information.

• Compiled information and prepared detailed reports to support decision-making processes within the underwriting team.

Kohl's Sunset Valley, TX

Administrative Assistant Oct 2010 - Apr 2013

• Directed incoming communications to appropriate personnel and provided reception services, enhancing visitor experience and operational efficiency.

• Managed electronic records and financial accounts, ensuring accuracy and streamlined document accessibility.

Wells Fargo Bank Austin, TX

Senior Teller May 2009 - Oct 2010

• Managed and processed customer payments and deposits with a focus on accuracy and security, ensuring proper verification of customer identification and account balances.

• Assisted customers by addressing product and service inquiries, enhancing customer experience and satisfaction.

EDUCATION Austin Academy

High School Diploma, General Education

Austin, TX

SKILLS Typing: 35 Words Per Minute • Microsoft Office Proficiency • Time Management • Problem-Solving • Attention to Detail • Customer Service • Scheduling • Cash Management

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