Customer Service Team Lead

Tracie Sims

*************@*****.*** 209-***-**** Stockton, CA

SUMMARY

Seasoned professional with 8 years of customer service experience, adept in problem-solving and effectively communicating with customers. Proven track record in leadership roles, including CSR/Production and CS Team Lead, ensuring customer satisfaction and smooth operations. Actively seeking a Customer Service Rep position to leverage extensive customer interaction and issue resolution skills. WORK EXPERIENCE

Balance Staffing

CSR/Production Apr 2024 - Present

• Educate customers on product features, resolve issues, and ensure effective communication to enhance customer satisfaction.

• Perform a variety of tasks on the production line, demonstrating flexibility and adaptability to meet business needs. Popeye’s

CS Team Lead Feb 2020 - Sep 2020

• Delivered exceptional customer service by efficiently greeting and serving patrons, ensuring a welcoming and responsive atmosphere.

• Managed order processing and facilitated menu updates, demonstrating adaptability and a commitment to maintaining operational effectiveness.

McDonald's

Lead May 2016 - Oct 2019

• Delivered high-quality customer service by efficiently greeting and serving patrons with a friendly demeanor.

• Managed food preparation processes and effectively resolved operational issues, adhering to directives from upper management.

SMX Staffing Tracy, CA

Warehouse Worker Sep 2013 - Dec 2013

• Scanned incoming merchandise to ensure accurate inventory tracking and efficient retrieval for shipment to Amazon customers.

• Facilitated the order fulfillment process by preparing items for distribution, enhancing customer satisfaction through timely deliveries.

Restoration Hardware

Customer Service Rep Mar 2006 - Nov 2009

• Addressed customer inquiries and resolved issues, ensuring satisfaction by managing order placements, tracking, and returns efficiently.

• Collaborated with over 100 retail locations to streamline communication and problem resolution, enhancing overall service quality.

EDUCATION

Bachelor’s degree program

Bachelor’s

May 1993

High school

High School Diploma

Jun 1992

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