Data Entry Customer Service

ERIKCA WILSON

Houston, TX ***** 832-***-**** **************@*****.***

Professional Summary

Detail-oriented professional with experience in security, data entry, and customer service. I am skilled in maintaining accuracy, managing sensitive information, and resolving customer concerns. Proven ability to adapt to new tools and systems while delivering high-quality results. Seeking a remote position in data entry or customer service to leverage my organizational and communication skills.

Core Competencies

Data Entry Accuracy and Speed

Customer Support and Issue Resolution

Confidentiality and Information Security

Time Management and Multitasking

Communication and Interpersonal Skills

Problem Solving and Conflict Management

Adaptability and Technical Proficiency

Professional Experience

Security Officer

Allied Security, Houston, TX December 2022 – July 2024

Ensured accurate and timely documentation of incidents, maintaining detailed security logs.

Responded to inquiries from clients and employees with professionalism and empathy.

Maintained high standards of confidentiality and compliance with safety protocols.

Utilized monitoring tools and access control systems to ensure security and efficiency.

Collaborated with teams to address and resolve security concerns effectively.

Security Officer

Securitas Security, Houston, TX March 2020 – November 2022

Monitored and documented activities with precision, ensuring accurate reporting for security logs and incident records.

Responded to customer inquiries and concerns, providing clear communication and excellent customer service.

Handled sensitive information securely, demonstrating a strong understanding of confidentiality protocols.

Managed multiple tasks in high-pressure environments while maintaining attention to detail and professionalism.

Correctional Officer

M.T.C., Houston, TX December 2012 – August 2014

Accurately entered and maintained inmate, property, medical, and court data in the Jail Management System.

Conducted security rounds, contraband searches, and inmate monitoring to ensure safety and prevent breaches.

Managed facility security by inspecting mail, logging visits, and enforcing rules with inmates and visitors.

Escorted inmates safely while monitoring their well-being and responding to emergencies as needed.

Prepared detailed reports, reviewed inmate records, and maintained accountability for staff, inmates, and property.

Education

Certificate – Everest Institute, Houston, TX

2010

High School Diploma – Second Chance Technology Edge, Houston, TX

2008

Technical Skills

Proficient in accurately entering and managing data using systems like EHR, CRM, and Microsoft Office.

Experienced in handling sensitive information while adhering to HIPAA and industry confidentiality standards.

Applied analytical skills to investigate and resolve discrepancies or operational concerns.

Proficient in Microsoft Office Suite, and industry-specific systems and EMR platforms.

Quick learner of new systems and software, with experience transitioning between various technical tools in healthcare, security, customer service settings and workflows.

References Available Upon Request

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