Sales Associate Store Manager

AAMIR NADEEM JAJJA

*************@*****.***, linkedin.com/in/aamir-nadeem-a4669a280

Sargodha, Pakistan

PROFESSIONAL SUMMARY

Experienced and results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Offering years of expertise in retail sales and a strong customer-centric approach. Diligent and persuasive, adept at building relationships and identifying opportunities to maximize sales potential. Possessing exceptional interpersonal and communication skills, able to connect with customers from diverse backgrounds. Skilled in consultative selling, product knowledge, and utilizing sales techniques to deliver exceptional customer experiences. Able to thrive in fast-paced environments while maintaining a high level of professionalism and integrity. Seeking a challenging sales associate position in Canada, where I can leverage my skills and contribute to the success of a dynamic organization.

WORK EXPERIENCE

Cashier Mar 2018 - Dec 2023

Metropolitan Store • Sargodha, Pakistan

• Performing cash-handling duties such as processing transactions, balancing tills, and reconciling cash at the end of the day

• Assisted customers in making informed purchasing decisions by providing product information and recommendations

• Maintained knowledge of current promotions, discounts, and product features to effectively sell to customers

• Achieved and exceeded sales targets through effective communication and customer service skills

• Actively listened to customer needs and concerns, and provided solutions to increase customer satisfaction

• Conducted regular inventory checks and restocked merchandise to ensure adequate product availability

• Collaborated with team members to ensure a positive and productive work environment

• Managed customer complaints and resolved issues in a timely and satisfactory manner

• Conducted sales transactions using point-of-sale (POS) systems and accurately processed Cash, credit, and debit card payment

• Managing and organizing product displays and inventory Sales Associate Aug 2011 - Feb 2018

Emporium Mall • Sargodha, Pakistan

• Demonstrated exceptional sales skills by consistently achieving and surpassing monthly sales targets, resulting in a significant increase in store revenue.

• Utilized product knowledge and excellent communication skills to engage with customers, understand their needs, and recommend suitable products, resulting in a high rate of customer satisfaction.

• Actively built and maintained strong customer relationships through personalized interactions, follow-up communication, and post-sale support, fostering a loyal customer base.

• Assisted customers in product selection, providing detailed information about features, benefits, and pricing to help them make informed purchasing decisions.

• Operated point-of-sale (POS) systems proficiently, efficiently processing cash and credit transactions with a high degree of accuracy.

• Maintained a clean and organized sales floor, ensuring merchandise was attractively displayed and well-stocked to enhance the shopping experience.

• Collaborated with team members to implement promotional activities and sales strategies, effectively contributing to increased foot traffic and sales volume.

• Handled customer inquiries, concerns, and complaints promptly and professionally, resolving issues to the satisfaction of the customer and maintaining positive relationships.

• Contributed to inventory management by conducting regular stock checks, restocking merchandise, and coordinating with the inventory team to ensure optimal product availability.

• Actively participated in ongoing training programs to stay updated on product knowledge, sales techniques, and industry trends, enhancing performance and customer engagement. Sales Representative Feb 2005 - Jul 2011

Al Haram Cash & Carry • Sargodha, Pakistan

• Demonstrated exceptional customer service skills by assisting customers in finding products, answering inquiries, and resolving issues promptly.

• Utilized product knowledge to recommend suitable items to customers, resulting in increased sales and customer satisfaction.

• Actively participated in inventory management by monitoring stock levels, restocking shelves, and conducting regular stock checks to ensure availability of products.

• Collaborated with team members to organize promotional events and displays, effectively driving sales and promoting featured products.

• Generated leads and pursued new business opportunities through cold calling, networking, and building relationships with potential clients.

• Implemented effective sales strategies to meet and exceed sales targets, consistently achieving or surpassing monthly quotas.

• Maintained accurate records of sales transactions, customer interactions, and inventory levels using the company's CRM system.

• Provided feedback to management regarding customer preferences, market trends, and competitor activities to support decision-making and strategic planning.

• Upheld company policies and procedures, including handling cash transactions, processing returns, and adhering to safety guidelines to ensure a positive shopping experience for customers.

• Received commendations from management for outstanding performance and dedication to achieving sales goals.

EDUCATION

University Degree Apr 2010 - Sep 2012

University of Sargodha, Pakistan

M.A Political Science

SKILLS

• Proven ability to identify customer needs, build rapport, and close sales. Skilled in consultative selling techniques, overcoming objections, and negotiating favorable terms to drive revenue growth.

• Strong focus on delivering exceptional customer service and building long-lasting relationships. Proficient in understanding customer preferences, addressing inquiries, and providing personalized solutions to ensure customer satisfaction.

• Comprehensive understanding of a wide range of products, including their features, benefits, and competitive advantages. Capable of effectively conveying product information to customers and up selling related items.

• Excellent verbal and written communication skills, enabling clear and effective interaction with customers, colleagues, and stakeholders. Demonstrated ability to adapt communication style to different audiences and cultures.

• Collaborative team player with the ability to work effectively in cross-functional environments. Experience in coordinating with colleagues, managers, and other departments to achieve shared goals and provide seamless customer experiences.

• Upheld company policies and procedures, including handling cash transactions, processing returns, and adhering to safety guidelines to ensure a positive shopping experience for customers.

• Received commendations from management for outstanding performance and dedication to achieving sales goals.

• Effective organizational skills, including prioritizing tasks, managing multiple responsibilities, and meeting deadlines. Capable of efficiently managing paperwork, inventory, and administrative duties.

• Proficient in English allowing for effective communication with diverse customers and expanding sales opportunities within multicultural environments.

• Consistent record of meeting and exceeding sales targets. Driven by a results-oriented mindset and motivated to achieve and surpass set objectives.

• Proficient in MS office all suite of Applications. VOLUNTEER WORK

Member of Aurat Foundation Feb 2022 - Jan 2023

Aurat Foundation • Sargodha, Pakistan

• Assisted in organizing fundraising events and campaigns to support the organization’s mission

• Contributed to outreach efforts to promote awareness of women’s rights and issues in the local community

• Participated in community service projects and initiatives organized by the foundation

• Provided support and resources to women in need through the foundation’s various programs and services

• Collaborated with other volunteers and staff members to develop and implement new projects and initiatives aimed at empowering women

• Advocated for the rights of women and girls through community engagement and awareness-raising activities.

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