Customer Service Relations

ELCIE PIERRE

Margate, FL *****

Home: 561-***-**** - Cell: 561-***-**** - *************@*****.*** PROFESSIONAL SUMMARY

Proactive and goal-oriented professional with excellent time management and problem- solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

SKILLS

• Money Handling

• Customer Relations

• Team motivation

• Product and service knowledge

• Staff Training and Development

• Staff Supervision

• Workload Management

• Retail Operations

• Customer rapport

• Marketing knowledge

• Sales Strategies

• Orientation and training

• Sales Reporting

• Business Administration

• Recruitment and hiring

• Customer Service

• Team Leadership

• Computer Skills

• Problem Resolution

• Decision-Making

• Teamwork and Collaboration

WORK HISTORY

03/2022 to Current Assistant Manager

Family Dollar – Sunrise, FL

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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• Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Collaborated with the management team to develop strategic plans for business growth and improvement.

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Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

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Conducted performance evaluations, identifying areas for development and rewarding strong performance.

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02/2021 to 03/2022 Stock Clerk

Walmart – Boynton Beach, FL

Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.

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Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.

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Stocked merchandise, clearly labeling items, and arranging according to size or color.

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Aided in warehouse space optimization through strategic reorganization of stored products for easier access.

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Improved product availability by swiftly restocking shelves and displays as needed.

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• Answered customer questions and provided detailed product information.

• Conducted inventory and restocked items throughout day. 01/2018 to 02/2021 Cashier

Pho Gia Vi (Restaurant ) – Margate, FL

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.

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Collaborated with team members to ensure optimal efficiency during peak dining hours.

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Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.

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Assisted in menu knowledge training for new employees, contributing to improved team performance.

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EDUCATION

08/2014 Associate of Science: Computer And Information Sciences University GOC - Port Au Prince, Haiti

06/2007 High School Diploma

College De La Grace - Pignon, Haiti

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