Customer Service Medical Assistant
Resume:
Evelyn Rivaroli
Overland Park, KS *****
*************@*****.***
Work Experience
Server
Applebee's-Olathe, KS
April 2024 to October 2024
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Telemarketer
Kasie corporation-Orange, CA
August 2022 to February 2024
• Generated leads and secured sales through outbound telemarketing calls
• Built strong relationships with customers, addressing their needs and providing product information to drive sales
• Utilized CRM software to track customer interactions, update contact information, and manage follow- up activities
• Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns
• Maintained accurate records of all calls made, including details of conversations and outcomes
• Provided exceptional customer service by promptly resolving issues or escalating them to the appropriate department
• Participated in ongoing training sessions to enhance product knowledge and improve sales techniques
• Contributed ideas for process improvements that resulted in increased efficiency within the telemarketing department
• Developed rapport with prospects through active listening skills, building trust and increasing likelihood of successful conversions
• Managed a high volume of outbound calls per day while maintaining quality standards
• Followed up on leads generated from various marketing campaigns using persuasive communication techniques
Back and Front Office Medical Assistant
Valley Womens Care-Anaheim, CA
March 2018 to June 2022
• Assisted with patient check-in process, verifying insurance information and updating medical records
• Scheduled appointments for patients, ensuring efficient use of provider's time and minimizing wait times
• Prepared examination rooms by sterilizing equipment and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, and pulse rate accurately and recorded them in patients' charts
• Administered injections and medications under the supervision of a healthcare provider
• Managed electronic health record system to input patient data accurately and maintain confidentiality of sensitive information
• Assisted physicians during examinations by providing necessary instruments or materials as requested
• Educated patients on proper medication usage, diet restrictions, exercise routines, or other healthcare instructions as directed by the physician
• Coordinated referrals to specialists or diagnostic facilities for further evaluation or treatment based on physician recommendations
• Handled incoming phone calls professionally, addressing inquiries from patients or other healthcare providers promptly and courteously
• Managed inventory of medical supplies and placed orders when necessary to ensure availability for patient care needs
• Provided administrative support such as filing documents, organizing medical records, billing tasks, or completing insurance forms accurately within designated timelines
• Maintained cleanliness and organization of front office area to create a welcoming environment for patients
• Assisted in training new medical assistants on office procedures including appointment scheduling systems
• Ensured compliance with HIPAA regulations regarding privacy protection while handling confidential patient information
• Demonstrated proficiency in using electronic health record software to retrieve patient data efficiently during clinical encounters
• Managed patient flow in the waiting area, ensuring a smooth and organized process for check-in and check-out
• Provided emotional support to patients during medical procedures or when receiving difficult news from healthcare providers
• Collaborated with insurance companies to verify coverage eligibility and obtain pre-authorization for medical services as needed
• Maintained accurate medication logs, tracking inventory levels and expiration dates to ensure safe administration of medications
Medical Assistant Front and Back Office
N.R. Devaraj-Anaheim, CA
February 2015 to August 2018
• Administered injections and medications under the supervision of a healthcare provider
• Managed electronic health record system to input patient data accurately and maintain confidentiality of sensitive information
• Educated patients on proper medication usage, diet restrictions, exercise routines, or other healthcare instructions as directed by the physician
• Coordinated referrals to specialists or diagnostic facilities for further evaluation or treatment based on physician recommendations
• Provided administrative support such as filing documents, organizing medical records, billing tasks, or completing insurance forms accurately within designated timelines
• Performed EKGs (electrocardiograms) to monitor heart activity and recorded results accurately in patient charts
• Maintained accurate medication logs, tracking inventory levels and expiration dates to ensure safe administration of medications
• Collaborated with insurance companies to verify coverage eligibility and obtain pre-authorization for medical services as needed
Front Office Medical Assistant
Ravindra alapati-Anaheim, CA
October 2011 to August 2018
• Managed patient check-in and check-out process, ensuring accurate collection of demographic and insurance information
• Scheduled appointments for patients, optimizing the utilization of healthcare providers' time
• Responded to phone calls and emails from patients, addressing inquiries and providing necessary information
• Maintained electronic medical records (EMR) system, updating patient information and documenting interactions accurately
• Verified insurance coverage for patients prior to their appointments, minimizing billing errors
• Assisted in obtaining pre-authorization from insurance companies for procedures or treatments as required
• Handled cash transactions including copayments and balances owed by patients with accuracy and attention to detail
• Ensured compliance with HIPAA regulations when handling patient data and maintaining confidentiality at all times
• Served as a liaison between physicians, nurses, and patients ensuring effective communication flow
• Supported physicians with administrative tasks such as preparing medical reports and correspondence Education
College in Medical Assisting
UEI College-Anaheim - Anaheim, CA
January 2010 to October 2011
Skills
• Outbound Sales
• Telemarketing
• HIPAA
• Experience Administering Injections
• Medical Records
• Cold Calling
• POS
• Medical Office Experience
• Office Administration
• Salesforce
• Patient Care
• Phlebotomy
• Medical Billing
• EMR Systems
• Venipuncture
• Medical Scheduling
• Office Management
• Insurance Verification
• Data Entry
• Upselling
• Phone Etiquette
• Negotiation
• Clerical Experience
• Vital Signs
• Triage
Certifications and Licenses
CPR Certification
Food Handler Certification
BLS Certification
Certified Medical Assistant
CCMA Certification
Additional Information
Internship
San Manuel clinica medica
Urgent care
Family practice
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