Digital Marketing General Manager

Elias Awad

SUMMARY

Native speaker of Arabic and academic certified Bachelor of English Literature (Bilingual and well versed).

Organized and well-equipped with project management skills. Carrying excellent experience in handling VVIPs and VIPs as to satisfy their sensitive requirements and to meet their increasing demands by means of tenacious patience compatible with time-management that absorb pressures and shocks.

Excellent communicator who enjoys working with the team and attracts partners into his zone of innovation, proactivity and professionalism.

Having a background about digital marketing as a modern style for promoting products, he directs his team positively toward their benefits and understands their needs. Sales & Marketing Management: Managing current & new corporates. Visit Companies, Government Departments and VIPs who buy premium classes (First/Business) tickets and reflect good revenue on sales. Such visits usually reinforces the relation and maintain clients' right to feel that he is taken care of, and accept their criticism or comments. In addition, keeping track of payments of such corporate accounts and interfere whenever payments are late. Dedicating all contacts that I have gained throughout my years of experience for the benefit of the company. Managing IATA/Airlines Payments/Transfers to be transacted in time with no delay, this is achieved in coordination of accounts department. Following up with Airlines & IATA about the latest regulations

& developments of the industry in the region.

WORK EXPERIENCE

Feb 2011 – Mar 2022, Bon Voyage Express Travel, UAE General Manager

Heading the entire operations with responsibilities including but not limited to Sales, Business Development, Marketing and Client Relationship Management.

Achievements & Highlights:

* Approached Airlines & GSAs and successfully reached bilateral deals.

* Developed existing Corporate Accounts and further added a huge portfolio of news clients * Successfully negotiated Corporate Deal Offers from top Holidays & Tours companies * Setup an exclusive team of Reservation & Ticketing for Corporate Accounts.

* Established the entire office setup, right from acquiring space, furniture, equipment and reservation systems. Nov 1999 - Jan 2011, AlMuhairy Travel Bureau, UAE General Manager

Core responsibilities held were to evaluate current business and turn it around in to a profitable one. Responsibilities included:-

* Detailed analysis and evaluation of the current turnover and potential to expand further

* Monitored sales and reservation performance along with billing, payments and receivables

* Evaluate existing agreements with GSAs & Airlines, in order to negotiate better rates

* Developed & implemented rigorous Business Plan, for the mere purpose of improving business

* Led a customer feedback and satisfaction programme, to gain better understanding of our market status * Contacted several business associates and reached mutual profitable agreements Jan 1995 - Oct 1999, Faris Travels, UAE

Sales &Operations Manager

Reshaped the entire organization, promoted products in the travel market and developed better service quality standards. Additional responsibilities included:

* Ran a successfully sales and marketing campaign, which led the company image to turn in to a reliable travel partner

* Restructured the existing team and replaced / retained, unqualified / qualified employees * Hired an exclusive coordinator for the purpose of arranging hotels and holidays packages

* Met new and existing Airlines & GSAs to improve relations and add further business partners

* Developed new corporate clients

* Monitored business performance and developing all aspects of operation. Feb 1992 - Jan 1995, Lufthansa-German Airlines, UAE Sales Representative

Sales/Marketing duties to promote LH product to the Arab Communities, Government Departments, Private Companies and Travel Agents:

* Was sent to Germany for formal training on Sales & Marketing of Lufthansa products and visited airports to understand working standards.

* Prepared and reviewed comprehensive sales plans for the regional sales office and participated in development of Arab clients

* Targeted German companies and individuals to introduce our services

* Developed good relations with Government Departments, Oil Companies and Travel Agents to promote Lufthansa

* Setup weekly sales targets through visits and calls

* Attended regional sales meeting with business partners to share suggestions on business improvement and competiveness

Oct 1982 - Feb 1992, Salem Travel Agency, UAE

Sales Supervisor

Supervising all sales counters of the airlines represented and additionally managing outdoor sales.

* Controlling all represented airlines sales & ticketing counters as to maintain their requirements and develop their performance for a better service.

* Reviewing all airlines GSA agreements with Manager and airlines managers as to improve terms for mutual benefits.

* Suggesting to Airlines Managers on introducing new destinations of operation and new tariffs according to my investigation on market requirements.

* Negotiating with airlines managers about tools of marketing and promotions and suggesting to them sponsorship and partnership in promotional occasions.

* Suggesting to airlines code-share and partnerships with different airlines for traffic share. * Outdoors visit to travel agents and companies as a representative on behalf of PROFILE

Date of Birth: 8th Oct 1960

Marital Status: Married

Nationality: Syrian

EDUCATION

- 1982 Damascus Damascus, Syria

English Literature, Bachelor (BSc/BA), GPA Good

OTHER CERTIFICATES

1993 Sales Promotion Lufthansa, Germany

1992 Ticketing Lufthansa, Germany

1992 Reservation Lufthansa, Germany

IT SKILLS

Windows & Office tools

MS Office-Word Intermediate

LANGUAGES

English Fluent

Arabic Native

French Basic

Contact

Mobile 050-*******

Email :**********@*******.***

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