Customer Service Representative

CURRICULUM VITAE.

PERSONAL DETAILS

NAME : ROSE KEMUNTO OGETO

CONTACT : 071*******

EMAIL : **********@*****.***

NATIONALITY : KENYAN

GENDER : FEMALE

LANGUAGES : ENGLISH AND KISWAHILI

CAREER OBJECTIVE

To work hard in a dynamic and challenging environment that address social –economic problems where I will be able to put to excellent use my skills, qualifications and experience for the mutual benefit to both my employer and myself

CAREER PROFILE

A calm, mature disciplined individual who bring a well thought –out, calm and professional approach to any responsibility undertaken

Competent multi task who adheres to set policies and procedures with ability to understand how daily operations shape expected results and goals

WORK EXPERIENCE

2019 TO 2024: MUTHOKINJU COMPANY LTD

POSITION: CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

- Own and manage customer queries and complaints by taking ownership and resolving them in a timely manner.

- Offering services to all business partners which include motor vehicle dealers & insurance companies.

-Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, caryards, insurance companies through the provision of quality customer service and efficient service delivery.

- Offer great business support to the entire business segment within the company.

- Working in close relationship with the Product Managers and RM’s within the department to provide a world class business offering to our customers

-Ensuring all requests via the desk are resolved within 24 hrs.

-Product training to branches and dealers over the phone & email

- Issueing dealer notifications and communicate to the dealers.

-Coordinating all the periodic and scheduled departmental meetings & trainings and issuance of the minutes

-Sharing e-mail correspondences to the business teams through Business email groups merchandise within 12 hours and ensure optimization within the allocated budget.

- Ensuring the office is well maintained, cleaned and fumigated on a monthly basis.

- Ensuring all the reconciliation issues are addressed within 24 hours.

- Ensure Risk & Compliance returns are submitted as demanded.

- Building relationships across the business, both internally and externally.

2018 -2019: STIMA SACCO LTD

POSITION: INDUSTRIAL ATTACHMENT

DUTIES AND RESPONSIBILITIES;

Processing funds transfer instructions I.e., EFTS and RTGS

Open and maintain customers’ accounts by recording correct information

Attend to daily customers complaints, provide appropriate solutions and follow up to ensure feedback is given and action taken

Activation of Atm cards

Activation of dormant accounts

File management by keeping records of customers interactions

Process customers’ accounts

Bank reconciliation a the end of every month

Advising customers on the importance of having a Sacco account.

Activating dormant accounts.

Contacting debtors on dormant accounts implementing repayment

EDUCATIONAL BACKGROUND.

2022 To DATE: ZETECH UNIVERSITY

-Continuing Bachelors's degree Of Business Management(Finance option)

2017-2019: KIRIRI WOMEN'S UNIVERSITY

Diploma in Banking and finance -CREDIT 11

Certificate in Business Administration-CREDIT 1

2013- 2016: SENIOR CHIEF MUSA NYANDUSI HIGH SCHOOL

2004- 2012: EKERUBO GEITAI PRIMARY SCHOOL

SHORT COURSES

2017-EKERUBO GEITAI TECHNICAL INSTITUTE

Certificate in Computer Applications

HOBBIES

Reading novels

Mountain climbing

Swimming

REFEREES

1.Agatha

Stima sacco

Tel :072*******

2.Oscar Juma.

Tel:071*******

Muthokinju Paints.

Contact this candidate