Call Center Office Manager

Berta Lisa Recio

**** *** **** **** *****, CA ***60

Cell: 951-***-**** ~ *****.*****@*****.***

PROFESSIONAL EXPERIENCE:

Seeking a position in a fast pace and growing company. Where I can exercise my management leadership skills and experience with enthusiasm to reach one goal; customer satisfaction.

WORK HISTORY:

Office Manager - Smart Choice Recycling

(2017-Present)

Scheduling meetings and appointments, making office supplies arrangements and providing general administrative support to CEO. Answering phones, Marketing, Collect online credit card payments and Bank deposits

Medical Receptionist Lead- St Jude Heritage (2015-2017)

Gather data for managers on a daily basis providing total calls and abonnement rate percentage using Cisco phone system.

Managed 28 appointment schedulers, schedule for Pediatric, Internal Medicine, Family practice and Specialty

Grading schedulers on phone calls (real time)

Answering and scheduling appointments for Family practice, Internal medicine, Pediatric and Specialty

Cover staff when needed (schedulers)

Coach, correct and guide all call center staff (schedulers)

Create breaks and lunch schedule on a daily basis

Problem solving and handling patients complaints

PBX Operator/Customer Service Receptionist- St Joseph Heritage (2012-2015)

Answered multiple lines and redirect and transferred to different departments, gathered data reports for supervisor on a daily basis, managed call center staff breaks and lunches, lead huddles for call center

Take on projects for supervisors when asked to create a performance boards

Prepared meetings for supervisor

Maintain a schedule and correspond to pharmaceutical representative

Office Clerk/Data Entry- Enzi’s Window Cleaning Service- (2010-2012)

Operated office machines, such as photocopiers, scanners, fax machines, voice mail systems, and personal computers

Schedule appointments and address customer complaints

Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Reviewed files, records, and other documents to obtain information to respond to requests

EDUCATION:

La Sierra High School- Diploma Fullerton, CA 1999-2001

ATI College- Ultrasound Certificate Santa Ana, CA 2009-2010

QUALIFICATIONS:

Attention to Detail

Improving Customer Experience

Positive Attitude

Bilingual Customer Support

Time Management

Communication

Patience

Problem Solving

References upon request

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