Business Operations Development

Lubna Khattab

832-***-**** Houston, TX ************@*****.***

EDUCATION

C. T. Bauer College of Business, University of Houston, Houston, Texas Bachelor of Business Administration in Marketing May 2019 Stephen Stager Sales Excellence Institute, Houston, Texas Certificate of Professional Selling Dec

2018

EXPERIENCE

Vitrum, Houston, Texas Sept 2022 – Present

Business Operations Manger

• Oversaw inventory for 10+ locations across TX and OK, ensuring accurate stock levels and timely replenishment. Implemented a new inventory system that reduced stock discrepancies by 20%

• Analyzed sales and financial data to inform business strategies. Created comprehensive reports for senior management, highlighting performance trends and recommending actionable improvements

• Managed company finances, including budgeting, forecasting, and expense tracking. Streamlined financial processes, leading to a 15% improvement in cost-efficiency and a notable increase in

• Negotiated with suppliers to secure favorable terms and ensure prompt product delivery. Strengthened supplier relationships through effective communication

VC5 Consulting, Houston, Texas April 2021 – Sep 2022 Accounting and Finance Division Branch Manager

• Managed a team of 10 overseas recruiters, assessed client needs, and generated $100K in revenue through strategic client engagement and recruitment

• Oversaw 2 cross-functional teams (Austin IT group and accounting/finance division), improving collaboration and operational efficiency

• Developed and maintained relationships with 20+ clients, ensuring alignment with hiring standards and delivering customized staffing solutions

IT Business Development Manager

• Led the successful launch of the Austin branch, strategically building relationships with local businesses and IT leaders to secure key partnerships and drive substantial market growth

• Managed and directed a team of 2 international recruiters, ensuring compliance with company standards and optimizing recruitment processes to align with organizational goals. IT Staff Consultant

• Collaborated with IT professionals and internal teams to understand and address specific IT staffing needs, offering solutions, and keeping detailed documentation to enhance recruitment and client service

• Made 75+ calls daily to new and existing clients and consultants, coordinating job opportunities and building relationships to support recruitment efforts

Robert Half, Houston, Texas Nov 2019 – May 2020

Account Executive -Legal Project Placements

• Cultivated and expanded a high-value client portfolio through strategic engagement with C-level executives and key decision-makers, including 15 weekly in-person consultations, 50+ daily targeted marketing calls, and acquisition of a minimum of 2 new job orders per week

• Managed sales across Houston, Austin, and San Antonio, generating over $50K in six months Victoria Secret, Houston, Texas June 2016 – Oct 2019 Sales Training Coordinator

• Developed and wrote training manuals for over 30 employees across 4 positions, adhering to strict company guidelines and protocols.

• Worked closely with sales managers and other department heads to ensure training programs align with company goals and strategies

• Tracked the progress of trainees and provided feedback to help them improve their skills Sales Specialist

• Increased and closed customer sales by driving $1.2 million in revenue over three years

• Collaborated with team members to achieve sales targets and take part in store promotions and events

• Delivered exceptional customer service by addressing customer inquiries and resolving issues SKILLS

Fluent in Arabic

Microsoft Excel, Word, PowerPoint, Outlook; CRM Software: Experience with Salesforce, Bullhorn Contract Negotiation: Proficient in negotiating terms and agreements Outside B2B and B2C Sales

Communication: Excellent verbal and written communication skills Leadership: Experience leading and managing teams effectively Problem Solving: Strong analytical skills with a solution-oriented approach Adaptability: Ability to adjust strategies based on changing client needs and market conditions

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