Customer Service Strategic Planning

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TIFFANY TERMAAT

***********@*****.*** 920-***-**** Sheboygan Falls, WI 53085

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem- solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Seasoned Business Owner with substantial experience in strategic planning, operations management, and team leadership. Strengths include ability to identify business opportunities, develop growth strategies, and improve overall company performance. Previous roles have demonstrated significant impact through cost reduction initiatives and implementing effective business solutions.

Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Sales oversight

Cross-functional team coordination

Staff hiring

Staffing oversight

Grime Cleaner Sheboygan Falls,

Wisconsin

Business Owner

11/2014 - Current

Established marketing strategies, such as social media campaigns, to promote the business.

Determined pricing for products or services based on costs and competition.

Structured HR consulting services to support clients during organizational developments and changes.

Kohler Co. Kohler, Wisconsin

Customer Service Representative

10/2011 - 10/2014

Provided excellent customer service to resolve customer complaints in a timely manner.

Took special orders in person and over telephone, generating additional revenue every month.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Collected deposits or payments and arranged for billing. Remained calm and professional in stressful circumstances and effectively Summary

Skills

Experience

diffused tense situations.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Developed strong relationships with customers by providing personalized assistance and support.

Answered customer inquiries and provided accurate information regarding products and services.

Answered customer inquiries via phone, email, and chat. Contacted customers about potential service upgrades, new services and account changes.

Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Identified opportunities for upselling additional products or services based on customer needs.

Provided accurate information about products and services to customers. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Developed strong customer relationships to encourage repeat business. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sheboygan South High School Sheboygan, WI

High School Diploma

06/1991

Academic Achievements and Honors:

English:

Full Professional

CPR

I enjoy gardening and reading. In the summer we have a large garden. We can in fall from spaghetti sauce, homemade salsa and tomato sauce and tomato juice. We donate alot of our vegetables we don't use to local nursing homes. I also love spending all the time i can with my grandson Moses References available upon request.

Education and Training

Languages

Certifications

Activities and Honors

References

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