Mental Health Service Delivery

Shanna Pelzer

**********@*****.*** 347-***-**** Brooklyn, NY

SUMMARY

Experienced professional with over 10 years in healthcare and social services, seeking a Trainer role. Expertise in staff training, compliance, and coordination of care; adapt in Microsoft Office and communication. Proven leadership in interdisciplinary teams, with a focus on efficient service delivery and outcomes. WORK EXPERIENCE

NYS Department of Homeless Services New York City, NY Residential Advisor Jun 2021 - Apr 2024

• Conducted initial assessments to determine the immediate needs of clients upon their entry into the shelter system.

• Developed and implemented individualized service plans to address the specific needs of residents, including housing, employment, and mental health services.

• Monitored and documented client progress towards achieving goals outlined in their service plans.

• Provided crisis intervention and conflict resolution to ensure a safe and supportive environment within the residential facility.

• Coordinated with external agencies to facilitate access to additional resources and services for clients, such as medical care and vocational training.

• Led life skills workshops and group sessions to equip residents with the necessary tools for independent living.

• Maintained accurate and confidential records of client interactions, incidents, and overall progress in the facility's database.

• Assisted in the planning and execution of community-building activities to foster a sense of belonging and mutual support among residents.

• Ensured compliance with all relevant regulations, policies, and procedures set forth by the NYS Department of Homeless Services.

• Acted as a liaison between residents and the department's administrative staff, advocating for client needs and providing feedback on program effectiveness.

Lab Quest Diagnostics Brooklyn, NY

Compliance Officer Mar 2022 - Aug 2022

• Conducted thorough compliance reviews and audits to ensure adherence to regulatory standards and internal policies at Lab Quest Diagnostics.

• Developed and implemented comprehensive compliance programs tailored to the company's needs, including training and monitoring systems.

• Advised senior management on compliance matters, providing strategic direction to mitigate risks and maintain company integrity.

• Collaborated with various departments to establish controls and procedures that effectively managed compliance issues.

• Investigated and resolved compliance breaches, taking corrective actions to prevent future occurrences.

• Kept abreast of legislative and regulatory developments that could impact the company, updating policies and procedures accordingly.

• Prepared and presented detailed reports on compliance activities and findings to stakeholders and regulatory bodies.

• Fostered a culture of compliance throughout the organization by leading educational initiatives and promoting awareness.

Bio Reference Laboratories New York, NY

Covid-19 Lead Supervisor Oct 2019 - Mar 2022

• Oversaw the daily operations of Covid-19 testing facilities, ensuring efficient workflow and compliance with health regulations.

• Managed a team of laboratory technicians and support staff, providing leadership and guidance in high- pressure situations.

• Coordinated with healthcare providers and public health officials to streamline testing processes and reporting procedures.

• Implemented and monitored quality control measures to maintain the accuracy and reliability of test results.

• Developed training protocols for new staff members, emphasizing safety and proper handling of biological samples.

• Liaised with laboratory management to address resource needs, equipment maintenance, and supply chain challenges.

• Analyzed testing data and prepared comprehensive reports for upper management, highlighting key performance metrics and areas for improvement.

• Responded to patient inquiries and concerns, ensuring a high level of customer service and satisfaction.

• Adapted testing protocols in response to evolving CDC guidelines and the changing landscape of the Covid-19 pandemic.

• Played a pivotal role in the company's response to the public health crisis, contributing to the health and safety of the community.

Constructive Partnerships Unlimited New York, NY

Case Manager Nov 2013 - Apr 2021

• Conducted comprehensive assessments of client needs to develop individualized care plans, ensuring alignment with Constructive Partnerships Unlimited mission and service standards.

• Coordinated and monitored a caseload of clients, providing ongoing support and intervention to promote achievement of personal and programmatic goals.

• Facilitated access to community resources and services for clients, including healthcare, housing, education, and employment opportunities, to enhance their quality of life.

• Maintained accurate and detailed case notes, reports, and client records in compliance with company policies and regulatory requirements.

• Collaborated with interdisciplinary teams, including healthcare professionals, social workers, and counselors, to deliver integrated care and support to clients.

• Advocated on behalf of clients to navigate complex social services systems, ensuring their rights were protected and needs were met.

• Conducted regular follow-up meetings with clients to evaluate progress, reassess needs, and adjust care plans as necessary for optimal outcomes.

• Participated in professional development opportunities and staff meetings to stay informed of best practices and emerging trends in case management.

• Built and maintained positive relationships with clients, their families, and community partners to foster a supportive network and promote client independence.

• Managed crisis situations with sensitivity and professionalism, providing immediate support and coordinating appropriate responses to ensure client safety and well-being. EDUCATION

Allen School of Health Sciences

Medical Assistant Certificate, Medical Assistant

Brooklyn, NY

2015

Sullivan County Community College

Associate Degree, Computer Applications

LochSheldrake,

NY 2007

SKILLS

Microsoft Office Suite • Computer Literacy • Social Networks • Excellent Communication Skills • Employee Training & Development • Learning Management Systems (LMS) • Performance Management • Communication Skills • Interpersonal Skills • Organizational Skills • Coaching • Conflict Resolution • Diversity & Inclusion Awareness

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