Customer Service Sales Associate

CAIDES TINOCO

Tulare, CA ***** C: 559-***-**** E: ********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with a proven track record at Fademasters Barbershop, enhancing customer satisfaction and retention through exceptional service and clear communication. Skilled in customer service and stock organization, I excel in high-stress situations, fostering teamwork, and driving sales. Achieved significant repeat business by leveraging problem-solving abilities and critical thinking. SKILLS AND ABILITIES

• Customer Service

• Time Management

• Problem-solving abilities

• Critical Thinking

• Clear Communication

• Stock organization

EXPERIENCE

Fademasters Barbershop – Tulare, CA Tulare, CA

Barbershop Assistant Jan. 2020 – Present

• Developed strong customer relationships through attentive listening and clear communication about desired styles and preferences.

• Increased client retention by building rapport and consistently delivering high-quality haircuts and shaves.

• Contributed to a positive work atmosphere, fostering collaboration among team members for optimal performance.

• Promoted salon services and products, resulting in increased sales and repeat business.

• Maintained a clean, organized workstation to uphold professional standards and minimize health risks.

• Communicated with clients in a friendly, genuine manner while always maintaining a professional demeanor. Walmart Visalia, CA

Stocking Crew Member Feb. 2016 – Dec. 2017

• Optimized storage space utilization within stockrooms, organizing products for easy access during restocking tasks.

• Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.

• Maintained safe working conditions by adhering to company guidelines, promptly reporting hazards, and utilizing equipment correctly.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted customers with locating items or providing information, enhancing overall shopping experience and fostering loyalty.

• Unloaded, sorted and stocked merchandise according to store layout and product placement. Target Englewood, CO

Sales Associate Jun. 2012 – Dec. 2015

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Helped customers locate products and checked store system for merchandise at other sites.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Worked different stations to provide optimal coverage and meet production goals. EDUCATION

Tulare Union High School – Tulare, CA 2012

High School Diploma

References Upon Request

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