Customer Service Part-Time
Resume:
Erin E. Wilson
Vista, CA *****
EXPERIENCE
Tom Severance, Esq. - Vista, CA
Administrative/Personal Assistant to an Attorney/CPA
May 2020 - PRESENT (part-time) (seasonal)
●Assisting with daily operational duties, i.e. - Answering/returning incoming client calls/voicemails
●Setting appointments
●Answering client questions when appropriate
●Bookkeeping (minimal)
●Travel arrangements when necessary.
●Some personal tasks (includes managing Airbnb rentals)
San Diego Interior Plants -Encinitas, CA
Administrative Assistant/Customer Service/Sales Representative
Sep 2013 - PRESENT (part-time/seasonal)
●Conduct assessments for prospective clients, then subsequently acquire new accounts.
●Maintaining client satisfaction by answering any questions and resolving any complaints/concerns with the highest level of Customer Service
●General “office duties” i.e. - filing, some bookkeeping, data entry, etc…
Vista Valley Country Club - Vista, CA
Member Services (Server/Bartender)
Oct 2021 – Dec 2024
●Greet guests in a timely, professional, and friendly manner.
●Take orders from the Members and/or their guests with the highest level of Customer Service & attention to detail, while up-selling.
●Keep tables, station, and work area neat, clean, and organized.
●Remain current on all special events (weddings, fundraisers, holiday/private parties, etc.) and assist with set-up.
SKILLS
interpersonal/people skills
Customer service
Microsoft Office: Excel, Word, PowerPoint, etc.
Google Workspace: Sheets, Forms, Docs, etc.
Social media: Facebook, Instagram, Twitter, LinkedIn, etc.
Office administration
Scheduling/ appointment setting
Time management
Types 45+ WPM / 10 key proficiency
Attention to detail Organized.
Reliable
●MOST IMPORTANTLY - ensuring ALL club Members (and their guests) are always well-cared-for and happy/satisfied, therefore ensuring membership retention.
Coastal Pay, LLC - Carlsbad, CA
Executive Assistant to the CEO
Dec 2015- Nov 2016
●Assist in daily operational duties.
●Compile data to submit reports daily/weekly/monthly.
●Conduct “Quality Control” calls to follow up on the Sales Representatives’ Performance
●Manage “overflow” calls for the Customer Service Department and assist in resolving any issues that arise.
●Organizing/maintaining files and records
●Plan/schedule meetings and appointments.
●Manage projects and conduct research.
●Prepare and/or edit correspondence, reports, and presentations.
●Make travel and guest arrangements.
●Attend meetings every morning to be on the same page with all departments.
●Run personal errands and execute certain aspects of the CEO’s personal affairs for the CEO.
American Auctions, LLC - Brighton, CO
Administrative Assistant/Customer Service/Sales Representative
Jan 2002 - Sep 2013 (seasonal)
●Auction customer registration and check-out (cashiering), which requires an elevated level of Customer Service skills, and the ability to multitask.
●Greet and assist attendees in a friendly and professional manner.
●Answer phones, direct calls to corresponding parties as well as provide information to callers.
●General Administrative duties (i.e.- filing, bookkeeping, data entry, etc…)
Rocky Mountain Foods, Inc - Denver, CO
Sales Coordinator/Executive Assistant
Jun 2009 - Dec 2011
●Assist the Chief Sales Officer/Director of Sales in all aspects of the position (i.e. - preparing samples and “mock-ups” for sales presentations,
●Compile pricing on spreadsheets, create “sell sheets.”
●Compose cover letters, and various support services (including maintaining appointments and schedules, travel arrangements, and preparing Expense Reports)
●Enter orders from existing customers.
●Some Account Maintenance, with the highest level of Customer Service, professionalism, accuracy, and attention to detail
●Attend weekly Project Coordination and Production meetings to stay current with all operations, and to inform other departments of progress in the Sales Department
●Product Development
●Compose and submit weekly sales reports to the Executives (CSO, CEO, and CFO)
UNFI - Aurora, CO
Inside Sales/Customer Service Representative
May 2008 - Jan 2009
●Answer incoming calls from customers (who were the vendors to which we distributed natural and organic products) to enter orders and solve any questions, complaints, or concerns in a friendly and professional manner
●Responsible for assuring that all orders were correct and complete before they were loaded on the trucks to be shipped to the multiple accounts
●Attend weekly Product Training meetings in order to remain well-versed and informed on the products
●Data Entry; light weekly filing
Airtran Airways - Denver, CO
Customer Service Representative
Dec 2007 - April 2008
●Check passengers in for flights in a timely, friendly, and professional manner
●Tag bags, assign seats, and assist passengers with any questions or concerns
●Board the flights in a timely, yet friendly, manner
●Complete all required paperwork
●Comply with all safety procedures
●Baggage Service (assist passengers with lost and/or damaged items)
Bloom, Murr, & Accomazzo - Denver, CO
Receptionist/File Clerk
July 2004 - Dec 2006
●Greet clients and provide them with whatever they may require.
(beverages, newspaper, etc.…) While always presenting a professional and welcoming atmosphere
●Answer phones and transfer to corresponding parties.
●General Administrative duties (i.e. - retrieving, sorting, and distributing the mail; sending, receiving, and allocating faxes, etc.…); filing; assisting the Accounting Department, and various miscellaneous tasks as assigned by Attorneys
●Book conference rooms and assist in booking appointments for all the Attorneys (in a remarkably successful and high-volume Law Firm)
EDUCATION
Hypnosis Motivation Institute — AOS
Dec 2023-present
Mind Body Psychology/Hypnotherapy
Art Institute of Colorado, Denver, CO — AS
2000-2002
My major was Culinary Arts and had General Studies
References
Available upon request
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