Administrative assistant, scheduler, customer service rep.

Maria Onato

*** * *** ** #***

Arroyo Grande Ca,

93420

805-***-**** ************@*****.***

Summary

Friendly customer service oriented, proven high quality service in developing customer relationships. Skilled at using consumer feedback to improve customer service. Highlights of Qualifications or Competencies

• Energetic and Performance driven Customer Service Representative with over 20 + years of Experience Improving Customer Satisfaction and successfully defusing the toughest clients.

• HR Duties include attracting talent and setting training standards.

• Analyze and Improve Organizational process.

• Proactive in identifying issues to ensure quality, productivity, and efficiency. • Experience in Promoting a Company Culture that Encourages Morale and performance. Experience:

Language, Learning and Speech Center, 1130 Grove St. May 2023- Present Office Manager

● Arrange evaluation appointments for new patients by coordinating with Therapists.

● Monitor budget and billing payments

● Order medical and office supplies

● Develop and implement office policies and procedures

● Supervise office staff, including receptionists, secretaries and cashiers

● Maintain medical and staff records

● Liaise with doctors and nurses to identify potential office dysfunctions

● Arrange cleaning staff and emergency maintenance services as necessary

● Provide informative material for patients

● Generate inventory records

● Ensure compliance with current healthcare regulations, medical laws and high ethical standards.

● Monitor Medicare accumulations and prepare ABN’s as needed.

● Submit prior authorizations to Insurance for approval.

● Research Medical payments in Clinic Source Database.

● Prepare documents for Subpoena requests following HIPAA guideline. Eckerd Connects, 3450 Broad St. Suite 103 A

December 2022 - Present Workforce Development Career Coach

• Meet Individually with participants to determine skill level, industry experience and educational needs.

• Guide participants through assessments and create an individualized career plan and soft skills training and career coaching leading to relevant industry training.

• Assist with workshops, enrollment into programs and partnering education/training institutions to enhance job readiness and employability.

• Support that will assist the participant with ongoing attendance and participation in the program activities Assessing needs through case management principles. • Provide career coaching services to all case load participants and enter all eligible participants into WIOA services into the CALJOBS data system and maintain daily service activity entries, case notes within the system. Document all case notes within CALJOBS. Marshalls, 1128 W Branch St July 2007 - May 2022 Operations Manager

• Created, maintained, and entered information into databases.

• Set up and managed paper and electronic filing systems, record information, updated paperwork, and maintained documents.

• Greeted visitors and determined to whom and when they could speak with specific individuals.

• Recruiting, Hiring, and training of all staff. Including all New hire and onboarding documents.

• Develop, Implement, and review Operational Policies and Procedures

• Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and emailing.

• Scheduling, Payroll and Time and attendance

• Oversee Budget, Reporting and auditing.

• Ensure all Legal and regulatory documents are filed.

• Monitor Compliance with laws and regulations.

• Create business strategies to attract new customers, expand traffic and enhance profitability.

• Responsible for performance evaluations, formal counseling, and terminations. OPERATIONAL EXCELLENCE AWARD

Presidents Club Award September 2016 - September 2018 Marshalls Award for Exceeding Operational Efficiencies and standards Three years in a row.

Contact this candidate