Administrative Assistant Customer Service
Resume:
ALISHA GARDNER
Forney, TX *****
************@*****.***
Professional Summary
Administrative Assistance
Administrative Assistant providing hands-on experience with creating and implementing daily job duties, providing assistance to increase productivity, positive customer/business/client relations. Implementing my clerical experience by assisting the management team in daily duties answering phone calls, organizing and schedule appointments, sending emails and responding to correspondence as well as filing documents while working in a fast paste environment. Work Experience
Nurse Technician PRN
Select Medical-Plano, TX
November 2024 to Present
Senior Admission Advisor
Arizona College of Nursing-Dallas, TX
August 2023 to December 2024
Lead Admission Advisor. Assisting student in achieving their goal to become nurse. Scheduling interview and insuring that they are fully knowledgeable if the process. Enrolling student . Collecting students document and uploading that information to their file. Documenting files.Answering the phone.Sending correspondence and keeping an open line of communication with student. Making outboud and taking inbound calls.
Admissions Representative
Peloton College-Dallas, TX
May 2023 to July 2023
Reaching out and interviewing the students, providing them with program information, taking inbound and making outbound calls, Licensed admissions representative for the state of Texas, 150 calls daily, great customer service, building report, communicating with them about the funding options, tour of the campus, enrolling the student, going over policies and procedures, clerical, sending and responding to emails, interaction with students on a daily basis. Enrollment Specialist
Academic Partnerships-Dallas, TX
April 2017 to May 2022
Enrollment Specialist Academic Partnerships - Dallas, TX April 2017 to May 2022 Quickly became a subject-matter-expert through continuous process and product knowledge improvement, while representing universities and supporting prospective
/ continuing students. Proactively engaged prospective students in a goal oriented, metrics driven environment. Worked effectively, efficiently, as a team member to ensure the best working practices were developed and utilized. Executed recruitment measures, via phone and email, ensuring that targeted response times and accuracy guidelines were consistently met, to aid in enrolling students into a higher education degree program. Provided a high-touch experience for students, while encouraging the pursuit of their educational goals. Utilized a collaborative approach connecting students with experts, as to resolve student concerns.
Account Manager
Caliber Home Loans-Irving, TX
March 2016 to April 2017
Account Manager
Caliber Home Loans-Irving, TX
March 2016 to April 2017
Provided great customer service. Was able to take inbount and outbound calls quickly to assist the prospective customer. Monitor accounts to make sure all documents was in. Ensuring I'm up to date with complience and all standards.
Financial updates, as well as communicating with Loss Mitigation and forclossure attorneys to make sure the borrower is with in the time frame allowed to be reviewed. Educating the borrower on account status. Education
Texas State Technical College - Waco, TX
Skills
• Vital Signs
Awards
PMP Certification
December 2023
Project management
Certifications and Licenses
CPR Certification
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