Talent Acquisition Business Development

Michelle G Ross ********@*****.***

Vancouver, WA 98662 503-***-****

SUMMARY OF QUALIFICATIONS

• Self-motivated, strong work ethics, respect for deadlines, and a demand for excellence

• Over 25 years’ experience in Customer Expertise, Sales, Marketing and Recruiting

• CRM, Salesforce, Talent Acquisition, ATS, Business Development and Retention

• Proficiency in Office Management, fostering cohesive staff and Public Speaking

• Long term Management, goal oriented, yet teachable team player, ERP, SAP

• Over 20 years of Office Management and overseeing employees

• Highly motivated, well organized, and able to problem solve with professionalism

• Administrative professional with excellent communication and computer skills SKILLS AND EXPERIENCE

Newman Springs Publishing Senior Consultant

• Utilizing CRM to call new Authors

• Daily emails, phone calls, agreements, contracts

• Working in Home Office

• Problem solving and management

• Working with Manager daily on reports, CRM

• Accountability with Management team

Legal Shield Representative

• Recruiting new Associates and new businesses

• CRM daily updates, consistency with all programs

• Warm calling along with cold calls

• Building a team, field training, marketing

• Successful time management

• Motivated Self-Employment/working from home business

• Strategic business planning

Colonial Life / District Manager

• Managing office team and sales team

• Recruiting Training Sales

• B2B Sales and Marketing

• Presentation and Closing the sale

• Cold calling Business Owners

• Documentation of Agents Successes

• Tracking Sales

• Setting up New Recruits and Accounts

HR Alliance / Insurance and HR Agent

• Recruiting for Pre-tax payroll businesses

• Prospecting and selling Life Insurance

• Broker for Life Insurance products through Equis Financial

• Proficient in account support and retention

• Cold calling and closing/digital marketing

• Setting up and managing new accounts / CRM

• Keeping up to date with retention and training

Farmers Insurance / Insurance Agent

• Obtaining Life/Disability/Property/Casualty Washington State License

• Oregon Non-Resident License

• Customer Service Representative, bookkeeping, answering phones, filing, etc.

• Selling, recruitment, prospecting, cold calling, client relations, public relations

• Coordinating claims with Farmers Claims Department and Customers

• Following up on all customer needs with friendly customer service

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Vocational/Life Skills/Housing Coordinator

• Thorough Case Management for each client

• Coordinated daily office operations and procedures for staff and clients, customer-focus

• Conducted one-on-one employment/life skills counseling sessions along with teaching in groups

• Recruitment of employees to match with recruitment of employers

• Managed employment for clients and coordinated weekly project team meetings

• Developed broader employment opportunities especially for high risk employee group

• Followed up with program participants after employment to track progress

• Researched Employers and became the liaison between our Mission and their open employment

• Assisted in housing, bus passes, food, expenses, education, and encouragement

• Collected and analyzed data for individual clients using records, mock interviews and sources

• Counseled clients in order to assist them in overcoming personal, social and behavioral issues

Office Manager/Customer Service

• Pulled daily orders from Business Website and directed them to correct department

• Quickly answered and directed phone calls to order department or business office

• Planned and coordinated logistics and materials for Board, Committee or Staff meetings

• Managed office supplies, vendors, organization and upkeep of all office needs

• Screened Applicant Resumes and coordinated via phone and in-person interviews for employment

• Processed customer orders, reconciliation, reporting and check requests

• Greeted visitors, including VIPs, vendors and business professionals

• Managed other office employees and assisted them in achieving the needs of the company

Owner / Designer / Consultant 1996-2005

• Consulted with clients to determine landscape preferences to meet overall design needs

• Oregon Certified Nursery Professional – worked Garden Centers for 20+ years

• Assisted customers with budget considerations regarding products and materials

• Prepared Bids for the Landscape Design along with implementing change where desired

• Management of 5-6 employees seasonally; office management, QuickBooks and payroll

• Originated and developed creative Landscape Designs to the Customer standard EDUCATION

WA State Life/Health/Property/Casualty License Washington State Insurance License Vancouver, WA

OR State Life/Health Insurance Oregon State Insurance License Portland, OR

National Employment Professional National Employment Certification Olympia, WA

Landscape Design Clackamas Community College Molalla, OR Oregon Nursery Professional Oregon State Nursery

Certification Portland, OR

Sociology / Admin Eastern Oregon State

University LaGrande, OR

Diploma Andrew Jackson High

School Portland, OR

Professional and Personal References upon request

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